Unfortunately, it is not possible to change the delivery country or shipping destination after an order has been placed.
If you need your order delivered to a different country, the available options depend on the status of your order.
If your order has not yet shipped
If your order was placed within the last 24 hours and has not yet been dispatched, we may be able to stop the shipment, cancel your order, and issue a full refund.
Please contact us as soon as possible and include your order number. If the cancellation is successful, you can place a new order using the correct delivery country.
If your order has already shipped
Once you have received a dispatch confirmation email, the delivery country can no longer be changed, and cancellation is generally not possible.
Standard shipping
Standard shipments cannot be intercepted after dispatch.
If the package cannot be delivered, it will be returned to our warehouse. Please note that this process may take several weeks.
Once the returned package has been received at our warehouse, your refund will be processed. You can then place a new order using the correct delivery country.
Express shipping
Depending on the courier and the current shipment status, we may be able to request that the package is returned to us.
If the return request is successful, your refund will be processed after the package has been received at our warehouse. You can then place a new order using the correct delivery country.