For returned items, it can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:
1- Shipping time to arrive back to our warehouse
2- Processing and inspection for refund approval
3- Authorisation from the finance department to issue the refund
4- It can take up to 7 business days for the funds to credit back to your payment method once our finance department processes the refund.
Should your refund not be processed within 21 business days, please send us the tracking number for the returned package so that we can investigate further.
For orders made by credit card, we only charge when the order ships to you.
If you see a charge on your credit card for a cancelled order, it is likely to be only a pre-authorisation and not a payment. This will be automatically cancelled by your payment provider.
If you paid by PayPal, then the cancelled order should have automatically generated a refund back to your account.
Credit Card Refunds
Please allow up to 7 business days for the funds to be credited back to your payment method.
These are usually immediate, so if you have received confirmation that a refund was issued but do not see it in your account, please contact us by clicking on the link below so that we can investigate further.