Returns & Exchanges

How can I return an item?

My return tracking shows that it has been delivered

I returned my order via Standard return- where is my refund?

I have requested a collection via DHL and have received an ‘import error’ message

I did not choose a tracked service when sending my return via the standard return option

I did not use your portal to send my return

My return documentation shows a different value than what I originally paid for the goods I have returned

I am no longer in the shipping country used for delivery