Why did my order not ship?

It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery.

Once your order ships, you will be sent an auto-email containing tracking information.

To track your order, please click on the link at the top of the page: Where’s my order?


Courier Deliveries:

Standard couriers can take up to 48 hours to generate information to their tracking website.

If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation with the shipper.


Airmail Deliveries:

There is no guaranteed delivery date for orders sent via postal services.

Delivery dates quoted at checkout are an estimation only.

Packages shipped via tracked mail (as opposed to an express courier services) do not provide continuously updated tracking information.

Once the package arrives in your country/location, it will be passed on to an internal postal service.

If your order has not arrived by the expected date, we kindly request that you wait for another 10-14 business days, to allow for any customs inspections or possible postal delays in your area.

Should the order still not arrive by this time, please contact us so that we can open an investigation with our shipping partner.

The investigation to locate an airmail package may take up to two weeks.

If for any reason it is determined the parcel is lost in transit you will be issued a full refund.