There is no guaranteed delivery date for orders sent via postal services.
Delivery dates quoted at checkout are an estimation only.
Packages shipped via tracked mail (as opposed to an express courier services) do not provide continuously updated tracking information.
To track your order, please click on the link at the top of the page: Where’s my order?
Once the package arrives in your country, it will be passed on to an internal postal service for delivery.
If your order has not arrived by the expected date, we kindly request that you wait for another 10-14 business days, to allow for any customs inspections or possible postal delays in your area.
Should the order still not arrive by this time, please contact us so that we can open an investigation with our shipping partner.
Investigations may take several weeks due to the processing times of the international postal services.
We are able to provide a refund once the claim has been processed and the package is declared as lost.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.