Standard couriers can take up to 48 hours to generate information to their tracking website and updates are not continuous.
If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation with the shipper
Packages shipped via tracked mail (as opposed to an express courier services) do not provide continuously updated tracking information – the information may only be updated as the package ships and once it arrives in your country/location.
When the package arrives in your country/location, it will be passed on to an internal postal service.
There is no guaranteed delivery date for orders sent via postal services.
Delivery dates quoted at checkout are an estimation only.
If your order has not arrived by the expected date, we kindly request that you wait for another 10-14 business days, to allow for any customs inspections or possible postal delays in your area.
Should the order still not arrive by this time, please contact us so that we can open an investigation with our shipping partner.
The investigation to locate an airmail package may take up to two weeks.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.