For returned items, it can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:

1- Shipping time to arrive back to our warehouse

2- Processing and inspection for refund approval

3- Authorisation from the finance department to issue the refund

4- It can take up to 7 business days for the funds to credit back to your payment method once our finance department processes the refund.

Should your refund not be processed within 21 business days, please send us the tracking number for the returned package so that we can investigate further.