I prepaid my duties & taxes, but have been charged more fees for delivery

If you prepaid your duties & taxes at checkout, your order is covered by our ‘guaranteed landed shipping cost service’, meaning that you should not have to pay any further fees.

a) If you have not paid the invoice for additional charges, please do not – we will resolve the issue directly with our shipping partner.

b) If you have paid this invoice, please send us a copy of the receipt and we will issue a full refund.