I have not yet received tracking information

It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery. Once your order ships, you will be sent an auto-email containing tracking information. To track your order, please use the tracking tool available on this page. Express Deliveries: Standard express can take up […]

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Express deliveries

Packages shipped via express can be tracked using the link sent in your shipping confirmation. Please note that some standard express can take up to 48 hours to generate information to their tracking website. To track your order, please use the tracking tool available on this page. If there has been no update on the […]

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Standard deliveries

There is no guaranteed delivery date for orders sent via postal services. Delivery dates quoted at checkout are an estimation only. Packages shipped via tracked mail (as opposed to an express services) do not provide continuously updated tracking information. To track your order, please use the tracking tool available on this page. Once the package […]

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My return tracking shows that it has been delivered

Please note that returned orders can take up to 14 business days from receipt for the funds to credit back to your original payment method as the below steps need to be followed: Processing and inspection for refund approval Authorisation sent to the finance department to issue a refund If you do not receive your […]

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