Order has not shipped If your order has not yet shipped, then we should be able to update your address, so long as the delivery country/location remains the same. We cannot change the delivery country/location. Please contact us urgently by clicking on the link below if you need to change your delivery address. Order has shipped Airmail […]
How long does it take to deliver to my country/location?
Delivery times depend on: Destination country/location Shipping method selected You can choose between different shipping options at our checkout. An estimated delivery time and cost will be displayed for each option. There is no guaranteed delivery date for orders sent via postal services. Delivery dates quoted at checkout are an estimation only. We aim to […]
Can you ship this item to my country/location?
Please click on the flag icon on our homepage and select your country/location * Select the item that you wish to purchase and go to checkout. If there are any shipping restrictions, or we are unable to ship this product to your country/location, you will not be able to checkout and pay for the item. * […]
How much will it cost to ship to my country/location?
Please click on the flag icon on our homepage and select your delivery country/location. * Shipping costs are calculated automatically at checkout and depend on: Destination country/location Size/weight of the package Shipping method selected We offer several different shipping methods including standard, standard express and express The prices for each available option will be displayed […]
Do you deliver to my country/location?
Please click on the flag icon on our homepage to view the countries/locations that we ship to. If you cannot see your country/location listed, then it is likely that we do not currently ship there.
My package has been “Returned to Sender”
We are unable to re-ship international orders. A refund will be issued once the package arrives back to our warehouse. Please note that this could take some time (maybe even a few weeks). If you still wish to purchase this item(s), please place a new order.
What happens if I’m not home to accept my delivery?
Express Deliveries If you are not in when your parcel arrives, the express will usually try again, or will leave a card with details on how to pick up your order or rearrange delivery. Standard Standard packages are delivered by your local post office service and do not require a signature for delivery, so […]
My tracking shows delivered, but I don’t have my package
If the tracking indicates that this has been delivered, we kindly request that you check with a member of your household or a neighbor, as perhaps one of them collected or signed for the package. If there is no sign of the package, please contact us so that we can open an investigation.
Why did my order not ship?
It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery. Once your order ships, you will be sent an auto-email containing tracking information. To track your order, please click on the link at the top of the page: Where’s my order? Express […]
My package is not moving on the tracking link
Express Deliveries: Standard couriers can take up to 48 hours to generate information to their tracking website and updates are not continuous. If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation with the shipper. Standard Deliveries: […]