Customs clearance is completely beyond our control, as are any delays resulting from inspections by the customs authorities. As only the recipient of the package can make an inquiry with the local customs authorities, for any details regarding the process and its due date, we kindly ask you to contact them directly using the tracking […]
How do I prepay my duties & taxes?
If duties and tax prepayment are available for your order, you may see a section called “Duties & Taxes” underneath the “Shipping Options” tab during checkout. When this option is available, the following message will appear: “Prepay xxxx for duties, taxes, and fees now to guarantee no additional charges on delivery.” Select this option if you wish to prepay duties & taxes. If […]
How much duties & taxes do I need to pay?
The amount of duties & taxes applied depends on the value of the order and the destination country/location. If you are concerned about this issue, may we suggest using our guaranteed landed cost shipping service? This allows you to prepay all taxes and there will be no additional costs when you receive your package – […]
Do I need to pay duties & taxes?
Import duties and taxes may apply upon receipt of international orders. These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as: Country/location of origin of the purchased product Local VAT rates Local import taxes It will […]
Can you deliver my order to a PO Box?
Airmail Airmail packages are delivered by your local post office service and do not require a signature upon receipt, so these can be delivered to a PO Box. Courier Deliveries A signature is required for a courier delivery, so we are unable to deliver express or standard courier packages to a PO Box.
Can you deliver to an army base?
Sorry, but we are unable to deliver to army bases.
Why wasn’t I offered economy shipping?
Our economy shipping service is standard and there is a weight restriction of 2Kg. We are unable to ship any orders over 2Kg with an standard service. Available shipping options, estimated delivery dates and costs are all dependent on the size and weight of your order and will be detailed at checkout.
Can you postpone my delivery?
Standard We are unable to intercept standard packages. If undelivered, the order will eventually be returned to us. Please note this could take some time (maybe even several weeks). A refund will be issued when the package arrived to our warehouse. Express Depending on the express and the current location of the package, we […]
Can you deliver to a different location?
We can only deliver to the address on the shipping label. If the order has not yet shipped, we may be able to update the shipping address – please contact us urgently by clicking on the link below. If your order has already shipped: Standard We are unable to intercept standard packages. If undelivered, the order will […]
I want to combine the shipping costs of my orders
As mentioned in the order confirmation e-mail, we are unable to change orders once they have processed through our system. Regrettably this means we are unable to combine your orders into one shipment. Once dispatched, you will receive email notifications containing the tracking information for your orders.