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I can’t checkout
We’re sorry to hear that you were unable to complete your order. Are you receiving an error message? If so, could you please tell us what that is (or send us a print screen). If you’re trying to use a discount code, please tell us which one. Please also confirm the following details of the […]
How can I make an order?
1. Select your shipping country/location by clicking on the flag icon on our homepage 2. Select the item/s you wish to buy 3. Click on “checkout” 4. Fill in your address and payment details You will receive an automatic email confirming the details of your order. It can take between 2-4 days to process an […]
Can I change my delivery country/location?
We cannot change the delivery country/location after an order has been placed. Order has not shipped If your order was made less than 24 hours ago and has not yet shipped, we may be able to stop this from shipping, cancel the order and issue a full refund. Please contact us urgently quoting your […]
Can I add an item to my order?
We are unable to change orders once they have processed through our system. Regrettably this means we are unable to add an item to your order. If you wish to purchase an additional item, please place a new order.
Can I upgrade my shipping to express?
We are unable to change orders once they have processed through our system. Regrettably this means we are unable to change the shipping method selected at the time an order is made.
Can I change my billing address?
For your financial security, we are unable to make any changes to the billing details after an order has been placed. If you have received an order confirmation, then your order is processing and should ship to you very soon. Once dispatched, you will receive an auto e-mail containing tracking information for your reference.
Can I remove an item from my order?
Our system processes orders immediately, which means we’re unable to change orders. Regrettably this means we are unable to remove an item from your order. If you no longer require any of the items ordered, you may return them to us for a full refund. For more information on how to return your order please click on […]
I have made a duplicate order
Our system processes orders immediately, which means we can’t make any changes once you have placed it and we’re usually unable to stop duplicate orders from processing and shipping. If we are able to stop the shipment, you will receive an email confirming cancellation of the order and any charges made will be reversed. Should […]
Why was my order canceled?
There are various reasons why an order may have been canceled such as: Out of Stock Unverified information Payment decline Tech issues Incorrect address If your order was canceled, you should receive an email notification detailing the reason. Sometimes an order does not process – this could be due to two possible reasons: The time lapse […]