I can’t sign into my account, what should I do?
If you receive a message that says your email address/password isn’t recognized, follow the steps below: Make sure you are using the same email address and password you registered with – you may have more than one account so please check Check that you don’t have your caps lock on in error and / or […]
I’m having trouble placing an order
Firstly, please close your browser, re-open it and try again You may also need to delete your cookies – a cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here).We suggest that you sign in before […]
Where is My Order?
It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery. Once your order ships, you will be sent an auto-email containing tracking information. To track your order, please use the tracking tool available on this page. If there has been no update on […]
Can I change my delivery address?
If your order has not yet shipped, then we should be able to update your address, so long as the delivery country/location remains the same. We cannot change the delivery country/location. Please contact us urgently by clicking on the link below if you need to change your delivery address. If your order has already shipped, it depends […]
I received a damaged item
We’re very sorry to hear that your package did not arrive in perfect condition. In order for us to follow this up with our shipping partner, we kindly ask you to send photos of: The damaged item The inner and outer packaging Please click on “Contact Us” button below with this information so that we […]
Faulty item
We’re very sorry to hear that your package did not arrive in perfect condition. In order for us to follow up with this inquiry, we kindly ask you to send us photos of the faulty item, and a brief description of the issue. Please click on “Contact Us” button below with this information. We look […]
Can my delivery address be changed?
1. If the order has not shipped If your order has not yet shipped, then we should be able to update your address, so long as the delivery country/location remains the same. We cannot change the delivery country/location. Please contact us urgently by clicking on the link below if you need to change your delivery address. […]
I made a return and have not been refunded
For returned items, it can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed: 1- Shipping time to arrive back to our warehouse2- Processing and inspection for refund approval3- Authorization to finance department to issue refund4- It can take […]
Discount Enquiry
Contact Us Please fill this form in order to en-GB Select Payments prices & discounts enquiry typesDiscounts / couponsDuplicate paymentFraudInvoiceOtherPayment confirmationPayment methodsVAT Attachments: Drag and drop files here or Browse files Select Country/LocationAfghanistanAland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntigua and BarbudaArgentinaArmeniaArubaAscension IslandAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaireBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman […]