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help center

2 ArticlesAccount & Website →

  • I can’t sign into my account, what should I do?
  • I’m having trouble placing an order

14 ArticlesOrder Issues →

  • Faulty item
  • Can my delivery address be changed?
  • How can I make an order?
  • Can I add an item to my order?
  • Can I remove an item from my order?

16 ArticlesReturns & Refunds →

  • How can I return an item?
  • My return tracking shows that it has been delivered
  • I returned my order via Standard return- where is my refund?
  • I have requested a collection via DHL and have received an ‘import error’ message
  • I did not choose a tracked service when sending my return via the standard return option

28 ArticlesDelivery & Shipping →

  • Where is My Order?
  • Can I change my delivery address?
  • Do I need to pay duties & taxes?
  • How much duties & taxes do I need to pay?
  • My package is stuck in customs

6 ArticlesPayments & Prices →

  • Discount Enquiry
  • Price Enquiry
  • Can you change the amount of my invoice?
  • What payment methods do you accept?
  • I’ve been charged twice for my order
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