Can I change my delivery country/location?

We cannot change the delivery country/location after an order has been placed.


Order has not shipped

If your order was made less than 24 hours ago and has not yet shipped, we may be able to stop this from shipping, cancel the order and issue a full refund.

Please contact us urgently quoting your order number.


Order has shipped

If you have received a dispatch confirmation email, then we cannot cancel your order:



We cannot intercept airmail packages.

If the package is undelivered, it will eventually be returned to us.

Please note this is likely to take some time (maybe several weeks).

A refund will be issued when the package arrives at our warehouse.



Depending on the status of the delivery and the courier, we can request that the order is returned to us.

We will then be able to refund the order and you can place a new one to the shipping address required.