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2 Articles
Account & Website
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I can’t sign into my account, what should I do?
I’m having trouble placing an order
14 Articles
Order Issues
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Faulty item
Can my delivery address be changed?
How can I make an order?
Can I add an item to my order?
Can I remove an item from my order?
17 Articles
Returns & Refunds
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How do I exercise my right of withdrawal?
How can I return an item?
My return tracking shows that it has been delivered
I returned my order via Standard return- where is my refund?
I have requested a collection via DHL and have received an ‘import error’ message
28 Articles
Delivery & Shipping
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Where is My Order?
Can I change my delivery address?
Do I need to pay duties & taxes?
How much duties & taxes do I need to pay?
My package is stuck in customs
6 Articles
Payments & Prices
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Discount Enquiry
Price Enquiry
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What payment methods do you accept?
I’ve been charged twice for my order
