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Home/Knowledge Base/

2 ArticlesAccount & Website →

  • I can’t sign into my account, what should I do?
  • I’m having trouble placing an order

15 ArticlesOrder Issues →

  • I received a faulty item
  • I received a damaged item
  • Can my delivery address be changed?
  • How can I make an order?
  • Can I add an item to my order?

7 ArticlesReturns & Refunds →

  • I received a damaged item
  • I received a faulty item
  • I made a return and have not been refunded
  • I received an incorrect item in my order
  • There is an item(s) missing from my order

28 ArticlesDelivery & Shipping →

  • Where is My Order?
  • Can I change my delivery address?
  • Do I need to pay duties & taxes?
  • How much duties & taxes do I need to pay?
  • My package is stuck in customs

6 ArticlesPayments & Prices →

  • Discount Enquiry
  • Price Enquiry
  • Can you change the amount of my invoice?
  • What payment methods do you accept?
  • I’ve been charged twice for my order
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