{"id":7324,"date":"2020-10-15T13:28:53","date_gmt":"2020-10-15T12:28:53","guid":{"rendered":"http:\/\/service.global-e.com\/?page_id=7324"},"modified":"2026-02-04T10:39:50","modified_gmt":"2026-02-04T10:39:50","slug":"devolucoes-e-reembolso","status":"publish","type":"page","link":"https:\/\/service.global-e.com\/pt-br\/kb-tag\/returns-refunds","title":{"rendered":"Devolu\u00e7\u00f5es e reembolso"},"content":{"rendered":"\n<style>\n    .back-button {\n        display: inline-block;\n        margin-bottom: 20px;\n        color: #666;\n        text-decoration: none;\n        font-size: 14px;\n    }\n\n    .back-button:hover {\n        color: #333;\n    }\n\n    .page-title {\n        font-weight: bold;\n        font-size: 28px;\n        margin-bottom: 30px;\n    }\n\n    .form-container {\n        max-width: 1000px;\n        margin: 0 auto;\n        padding: 20px;\n        border-radius: 8px;\n        box-shadow: 0 2px 10px rgba(0, 0, 0, 0.1);\n        background: white;\n    }\n\n    input[type=\"text\"],\n    input[type=\"email\"],\n    select,\n    textarea {\n        width: 100%;\n        padding: 10px 0 10px 10px;\n        border-radius: 4px;\n        border: 1px solid #ccc;\n        margin-bottom: 15px;\n        box-sizing: border-box;\n        height: 50px;\n        background: white;\n        font-size: 12px;\n        cursor: default !important;\n    }\n\n    textarea {\n        min-height: 50px;\n        height: 50px;\n        resize: none;\n    }\n\n    .required-mark {\n        color: red;\n        font-size: x-large;\n    }\n\n    #zFormer input {\n        height: 50px;\n        width: 100% !important;\n        border: 1px solid grey;\n        background: white;\n        font-size: 12px;\n        cursor: default !important;\n        box-sizing: border-box;\n        padding: 5px 0 5px 10px;\n    }\n\n    #zFormer select {\n        height: 50px;\n        width: 100% !important;\n        border: 1px solid grey;\n        background: white;\n        font-size: 12px;\n        cursor: default !important;\n        box-sizing: border-box;\n        padding: 5px 0 5px 10px;\n    }\n\n    #zFormer textarea {\n        background: white;\n        border: 1px solid grey;\n        min-height: 50px !important;\n        width: 100%;\n    }\n\n    .file-input-container {\n        align-items: normal !important;\n    }\n\n    #ticketbtn {\n        width: 50% !important;\n        max-width: 400px !important;\n        margin: 0 auto;\n        display: block;\n        border-radius: 4px !important;\n        border: 1px solid grey;\n        background: white;\n        font-size: 12px;\n        cursor: default !important;\n        box-sizing: border-box;\n        padding: 5px 0 5px 10px;\n    }\n\n    .form-title {\n        font-size: 24px;\n        margin-bottom: 10px;\n    }\n\n    .form-subtitle {\n        font-size: 16px;\n        color: #666;\n        margin-bottom: 20px;\n    }\n\n    #zFormer {\n        margin-top: 10px;\n    }\n<\/style>\n<div lang=\"pt-BR\">\n<p><a class=\"back-button\" href=\"\/\">\u2190 Voltar<\/a><\/p>\n<div class=\"page-title\">Devolu\u00e7\u00f5es &amp; reembolsos &amp; consulta<\/div>\n<div class=\"form-container\">\n    <form id=\"zFormer\" action=\"\/former.php\" enctype=\"multipart\/form-data\" method=\"post\"\n          name=\"zFormer\">\n        <div class=\"form-title\">Fale Conosco<\/div>\n        <div class=\"form-subtitle\">Preencha este formul\u00e1rio para<\/div>\n        <div style=\"display: none;\">\n            <p><select name=\"c_360001751017\" required=\"\">\n                <option value=\"help_center_language_portuguese_brazil\">pt-BR<\/option>\n            <\/select><\/p>\n            <p>&nbsp;<\/p>\n        <\/div>\n        <p><input name=\"z_name\" required=\"text\" type=\"text\" placeholder=\"Seu nome\"><\/p>\n        <p><input name=\"z_requester\" pattern=\"\\b[a-zA-Z0-9\\.\\-_]+@[a-zA-Z0-9\\.\\-]+\\.[a-zA-Z0-9\\.\\-]+\\b\" required=\"\"\n                  type=\"email\" placeholder=\"Seu endere\u00e7o de e-mail\"><\/p>\n        <p><input name=\"z_subject\" required=\"text\" type=\"text\" placeholder=\"Assunto\"><\/p>\n        <p><textarea name=\"z_description\" required=\"text\" placeholder=\"Mensagem\"><\/textarea><\/p>\n        <p><select\n                name=\"c_26630981\" required=\"\">\n            <option value=\"returns_rma__enquiry_types_damaged\">Item ou pedido danificado<\/option>\n            <option value=\"returns_rma__enquiry_types_faulty\">Item com defeito<\/option>\n            <option value=\"returns_rma__enquiry_types_incorrect_item\">Item ou pedido incorreto<\/option>\n            <option value=\"returns_rma__enquiry_types_missing_item\">Item faltando<\/option>\n            <option value=\"returns_rma__enquiry_types_rma\">Autoriza\u00e7\u00e3o de devolu\u00e7\u00e3o (RMA)<\/option>\n        <\/select><\/p>\n\n        <div id=\"drag_and_drop_upload\">\n            <style>\n                .file-input-container {\n                    display: flex;\n                    flex-direction: column;\n                    align-items: flex-start;\n                }\n\n                .drop-label {\n                    font-size: 18px;\n                    color: #6d6d6d;\n                    padding-bottom: 10px !important;\n                }\n\n                .upload-container {\n                    display: flex;\n                    justify-content: flex-start;\n                }\n\n                .highlight {\n                    border: 2px dashed #6d6d6d !important;\n                }\n\n                .drop-area {\n                    border: 2px dashed #c5c5c5;\n                    border-radius: 6px;\n                    text-align: center;\n                    cursor: pointer;\n                    margin-bottom: 10px;\n                    padding: 10px;\n                    flex: 1;\n                    min-width: calc(100% - 25px);\n                }\n\n                .file-item {\n                    display: flex;\n                    align-items: center;\n                    justify-content: space-between;\n                }\n\n                .file-item img {\n                    width: 20px;\n                    height: 20px;\n                }\n\n                .add-files-btn {\n                    background-color: #6d6d6d;\n                    color: white;\n                    border-radius: 5px;\n                    cursor: pointer;\n                }\n\n                .file-info {\n                    font-size: 18px;\n                    color: #6d6d6d;\n                    margin: 0 !important;\n                }\n\n                .mobile-container {\n                    margin-top: 5px;\n                    margin-bottom: 5px;\n                }\n\n                .mobile-file-button {\n                    padding: 10px 14px;\n                    margin: 0;\n                    font-family: sans-serif;\n                    font-size: 15px;\n                    color: white !important;\n                }\n            <\/style>\n            <div id=\"file-input-container\" class=\"file-input-container\" data-is-mandatory=\"false\"\n                 data-max-file-size=\"20\" data-max-files-count=\"20\" data-max-total-size=\"40\"\n                 data-allowed-extensions=\"doc,docx,odt,ods,odp,pdf,txt,rtf,jpg,jpeg,png,gif,bmp,tiff,mp4,mov\"\n                 data-drag-and-drop-title=\"Arraste e solte os arquivos aqui\" data-drag-and-drop-title-or=\"ou\" data-browse-files-title=\"Procurar arquivos\" data-attachments-title=\"Anexos:\" data-maximum-size-exceeded-error=\"Tamanho total m\u00e1ximo excedido. Tamanho m\u00e1ximo \u00e9 {0} MB.\" data-maximum-files-exceeded-error=\"N\u00famero m\u00e1ximo de arquivos excedido. Apenas {0} arquivos permitidos.\" data-file-too-large-error=\"O arquivo {0} \u00e9 grande demais. Tamanho m\u00e1ximo \u00e9 {1} MB.\" data-file-type-not-allowed-error=\"Tipo de arquivo n\u00e3o permitido para {0}.\" data-please-select-file-error=\"Selecione um arquivo.\"><label><br>Anexos:<span\n                    id=\"mandatory-indicator\" style=\"color: red; font-size: x-large;\"><\/span> <\/label><br><input\n                    id=\"file-input\" style=\"display: none; cursor: pointer !important;\" multiple=\"multiple\"\n                    name=\"files[]\" type=\"file\">\n                <p>&nbsp;<\/p>\n                <div id=\"upload-container\" class=\"upload-container\">\n                    <div id=\"drop-area\" class=\"drop-area\">\n                        <div>\n                            <p class=\"drop-label\">Arraste e solte os arquivos aqui<\/p>\n                            <p class=\"drop-label\">ou<\/p>\n                            <p>\n                                <button id=\"add-files-btn\" class=\"add-files-btn\"><br>Procurar arquivos<br><\/button>\n                            <\/p>\n                        <\/div>\n                        <p>&nbsp;<\/p>\n                    <\/div>\n                    <p>&nbsp;<\/p>\n                <\/div>\n                <div id=\"error-messages\" style=\"color: red;\">&nbsp;<\/div>\n                <ul id=\"file-list\" class=\"file-info\"><\/ul>\n                <p>&nbsp;<\/p>\n            <\/div>\n            <p>\n                <script>\n                    const isMobile = JSON.parse(false);\n                    const maximumSizeExceededError = \"Tamanho total m\u00e1ximo excedido. Tamanho m\u00e1ximo \u00e9 {0} MB.\";\n                    const maximumFilesExceededError = \"N\u00famero m\u00e1ximo de arquivos excedido. Apenas {0} arquivos permitidos.\";\n                    const fileTooLargeError = \"O arquivo {0} \u00e9 grande demais. Tamanho m\u00e1ximo \u00e9 {1} MB.\";\n                    const fileTypeNotAllowedError = \"Tipo de arquivo n\u00e3o permitido para {0}.\";\n                    const pleaseSelectFileError = \"Selecione um arquivo.\";\n                    const fileIcon = \"http:\/\/service.global-e.local\/wp-content\/plugins\/drag-and-drop-upload\/file.png\";\n                    const closeIcon = \"http:\/\/service.global-e.local\/wp-content\/plugins\/drag-and-drop-upload\/close.png\";\n                    const fileInputContainer = document.getElementById('file-input-container');\n                    const dropArea = document.getElementById('drop-area');\n                    const fileInput = document.getElementById('file-input');\n                    const fileList = document.getElementById('file-list');\n                    \/\/ Configuration\n                    const maxFileSize = Number(fileInputContainer.getAttribute('data-max-file-size')) * 1024 * 1024;\n                    const maxTotalSize = Number(fileInputContainer.getAttribute('data-max-total-size')) * 1024 * 1024;\n                    const allowedExtensions = fileInputContainer.getAttribute('data-allowed-extensions') == '' ? [] :\n                        fileInputContainer.getAttribute('data-allowed-extensions')?.split(',') ?? [];\n                    const maxFiles = Number(fileInputContainer.getAttribute('data-max-files-count'));\n                    let fileCounter = 0;\n                    let allFiles = [];\n                    let errorMessages = [];\n                    dropArea?.addEventListener('dragleave', () => dropArea.classList.remove('highlight'));\n                    dropArea?.addEventListener('dragover', (e) => {\n                        e.preventDefault();\n                        dropArea.classList.add('highlight');\n                    });\n                    dropArea?.addEventListener('drop', (e) => {\n                        e.preventDefault();\n                        dropArea.classList.remove('highlight');\n                        handleFiles(e.dataTransfer.files);\n                        displayErrors();\n                    });\n                    dropArea?.addEventListener('click', () => fileInput.click());\n                    if (!isMobile) {\n                        document.getElementById('add-files-btn').addEventListener('click', (e) => {\n                            e.stopPropagation();\n                            e.preventDefault();\n                            fileInput.click();\n                        });\n                    }\n                    fileInput.addEventListener('change', () => {\n                        handleFiles(fileInput.files);\n                        displayErrors();\n                    });\n                    document.addEventListener('DOMContentLoaded', function () {\n                        document.getElementById('ticketbtn')?.addEventListener('click', function (e) {\n                            const isMandatory = JSON.parse(fileInputContainer.getAttribute('data-is-mandatory'));\n                            if (isMandatory && allFiles.length === 0) {\n                                e.preventDefault();\n                                errorMessages.push(pleaseSelectFileError);\n                                displayErrors();\n                            }\n                        });\n                    });\n                    function handleFiles(files) {\n                        for (const file of files) {\n                            const fileSize = file.size;\n                            const fileName = file.name;\n                            const shortFileName = shortenFileName(fileName);\n                            const fileExtension = fileName.slice((fileName.lastIndexOf(\".\") - 1 >>> 0) + 2);\n                            if (maxTotalSize && allFiles.reduce((acc, f) => acc + f.size, 0) + fileSize > maxTotalSize) {\n                                errorMessages.push(maximumSizeExceededError.replace('{0}', maxTotalSize \/ (1024 * 1024)));\n                                continue;\n                            }\n                            if (allFiles.length >= maxFiles) {\n                                errorMessages.push(maximumFilesExceededError.replace('{0}', maxFiles));\n                                continue;\n                            }\n                            if (fileSize > maxFileSize) {\n                                errorMessages.push(fileTooLargeError.replace('{0}', shortFileName).replace('{1}', maxFileSize \/ (1024 * 1024)));\n                                continue;\n                            }\n                            if (allowedExtensions.length != 0 && !allowedExtensions.includes(fileExtension.toLowerCase())) {\n                                errorMessages.push(fileTypeNotAllowedError.replace('{0}', shortFileName));\n                                continue;\n                            }\n                            const fileId = `${shortFileName}-${fileCounter}`;\n                            const listItem = document.createElement('li');\n                            listItem.classList.add('file-item');\n                            listItem.innerHTML = `\n<div style=\"display: flex; align-items: center;\">\n                                        <img decoding=\"async\" src=\"${fileIcon}\">\n                                        <span id=\"${fileId}\" style=\"margin-right: 10px; margin-left: 10px;\">${shortFileName} (${formatFileSize(fileSize)})<\/span>\n                                    <\/div>\n                                    <img decoding=\"async\" src=\"${closeIcon}\" style=\"cursor: pointer; margin-top: 1px;\" onclick=\"removeFile(this)\">\n                                `;\n                            fileList.appendChild(listItem);\n                            file.fileId = fileId;\n                            allFiles.push(file);\n                            fileCounter++;\n                        }\n                        setAllFilesToFileInput();\n                    }\n\n                    function shortenFileName(fileName) {\n                        const maxLength = 20;\n                        const dotIndex = fileName.lastIndexOf(\".\");\n                        const extPart = fileName.substring(dotIndex);\n                        let namePart = fileName.substring(0, dotIndex);\n                        if (namePart.length > maxLength) {\n                            const visibleChars = maxLength - 3; \/\/ 3 for the \"...\"\n                            const startPart = namePart.substring(0, visibleChars \/ 2);\n                            const endPart = namePart.substring(namePart.length - visibleChars \/ 2);\n                            namePart = startPart + \"...\" + endPart;\n                            return namePart + extPart;\n                        } else {\n                            return fileName;\n                        }\n                    }\n\n                    function displayErrors() {\n                        const errorDiv = document.getElementById('error-messages');\n                        errorDiv.innerHTML = errorMessages.join('');\n                        errorMessages = [];\n                    }\n\n                    function formatFileSize(size) {\n                        const units = ['B', 'KB', 'MB', 'GB', 'TB'];\n                        let i = 0;\n                        while (size >= 1024 && i < units.length - 1) {\n                            size \/= 1024;\n                            i++;\n                        }\n                        return size.toFixed(2) + ' ' + units[i];\n                    }\n\n                    function removeFile(element) {\n                        const listItem = element.parentNode;\n\n                        const fileId = listItem.querySelector('span').id;\n                        allFiles = allFiles.filter(file => file.fileId !== fileId);\n                        listItem.remove();\n                        setAllFilesToFileInput();\n                    }\n\n                    function setAllFilesToFileInput() {\n                        const dataTransfer = new DataTransfer();\n                        for (const file of allFiles) {\n                            dataTransfer.items.add(file);\n                        }\n                        fileInput.files = dataTransfer.files;\n                    }\n\n                    function updateIsMandatory(isMandatory) {\n                        document.getElementById('mandatory-indicator').innerHTML = isMandatory ? '*' : '';\n                        document.getElementById('file-input-container').setAttribute('data-is-mandatory', isMandatory.toString());\n                    }\n                <\/script>\n        <\/div>\n        <p><input title=\"Apenas letras, n\u00fameros e '_' s\u00e3o permitidos. Nenhum outro caractere especial.\"\n                  name=\"c_25365762\" pattern=\"^[a-zA-Z0-9_]{4,20}$\" required=\"text\" type=\"text\"\n                  placeholder=\"N\u00famero do pedido\"><\/p>\n        <p><select name=\"c_360000220698\" required=\"\">\n            <option hidden=\"\" disabled=\"disabled\" selected=\"selected\" value=\"\">Selecione o pa\u00eds\/local<\/option>\n            <option value=\"shipping_country_afghanistan\">Afeganist\u00e3o<\/option>\n            <option value=\"shipping_country_aland_islands\">Ilhas \u00c5land<\/option>\n            <option value=\"shipping_country_albania\">Alb\u00e2nia<\/option>\n            <option value=\"shipping_country_algeria\">Arg\u00e9lia<\/option>\n            <option value=\"shipping_country_american_samoa\">Samoa Americana<\/option>\n            <option value=\"shipping_country_andorra\">Andorra<\/option>\n            <option value=\"shipping_country_angola\">Angola<\/option>\n            <option value=\"shipping_country_anguilla\">Anguilla<\/option>\n            <option value=\"shipping_country_antigua_and_barbuda\">Ant\u00edgua e Barbuda<\/option>\n            <option value=\"shipping_country_argentina\">Argentina<\/option>\n            <option value=\"shipping_country_armenia\">Arm\u00eania<\/option>\n            <option value=\"shipping_country_aruba\">Aruba<\/option>\n            <option value=\"shipping_country_ascension_island\">Ilha de Ascens\u00e3o<\/option>\n            <option value=\"shipping_country_australia\">Austr\u00e1lia<\/option>\n            <option value=\"shipping_country_austria\">\u00c1ustria<\/option>\n            <option value=\"shipping_country_azerbaijan\">Azerbaij\u00e3o<\/option>\n            <option value=\"shipping_country_bahamas\">Bahamas<\/option>\n            <option value=\"shipping_country_bahrain\">Bahrein<\/option>\n            <option value=\"shipping_country_bangladesh\">Bangladesh<\/option>\n            <option value=\"shipping_country_barbados\">Barbados<\/option>\n            <option value=\"shipping_country_belarus\">Bielorr\u00fassia<\/option>\n            <option value=\"shipping_country_belgium\">B\u00e9lgica<\/option>\n            <option value=\"shipping_country_belize\">Belize<\/option>\n            <option value=\"shipping_country_benin\">Benim<\/option>\n            <option value=\"shipping_country_bermuda\">Bermudas<\/option>\n            <option value=\"shipping_country_bhutan\">But\u00e3o<\/option>\n            <option value=\"shipping_country_bolivia\">Bol\u00edvia<\/option>\n            <option value=\"shipping_country_bonaire\">Bonaire<\/option>\n            <option value=\"shipping_country_bosnia_and_herzegovina\">B\u00f3snia e Herzegovina<\/option>\n            <option value=\"shipping_country_botswana\">Botsuana<\/option>\n            <option value=\"shipping_country_bouvet_island\">Ilha Bouvet<\/option>\n            <option value=\"shipping_country_brazil\">Brasil<\/option>\n            <option value=\"shipping_country_british_indian_ocean_territory\">Territ\u00f3rio Brit\u00e2nico do Oceano \u00cdndico<\/option>\n            <option value=\"shipping_country_british_virgin_islands\">Ilhas Virgens Brit\u00e2nicas<\/option>\n            <option value=\"shipping_country_brunei_darussalam\">Brunei<\/option>\n            <option value=\"shipping_country_bulgaria\">Bulg\u00e1ria<\/option>\n            <option value=\"shipping_country_burkina_faso\">Burkina Faso<\/option>\n            <option value=\"shipping_country_burundi\">Burundi<\/option>\n            <option value=\"shipping_country_cambodia\">Camboja<\/option>\n            <option value=\"shipping_country_cameroon\">Camar\u00f5es<\/option>\n            <option value=\"shipping_country_canada\">Canad\u00e1<\/option>\n            <option value=\"shipping_country_cape_verde\">Cabo Verde<\/option>\n            <option value=\"shipping_country_cayman_islands\">Ilhas Cayman<\/option>\n            <option value=\"shipping_country_central_african_republic\">Rep\u00fablica Centro-Africana<\/option>\n            <option value=\"shipping_country_chad\">Chade<\/option>\n            <option value=\"shipping_country_chile\">Chile<\/option>\n            <option value=\"shipping_country_china\">China<\/option>\n            <option value=\"shipping_country_christmas_island\">Ilha Christmas<\/option>\n            <option value=\"shipping_country_cocos__keeling__islands\">Ilhas Cocos (Keeling)<\/option>\n            <option value=\"shipping_country_colombia\">Col\u00f4mbia<\/option>\n            <option value=\"shipping_country_comoros\">Comores<\/option>\n            <option value=\"shipping_country_congo\">Congo<\/option>\n            <option value=\"shipping_country_cook_islands\">Ilhas Cook<\/option>\n            <option value=\"shipping_country_costa_rica\">Costa Rica<\/option>\n            <option value=\"shipping_country_cote_d_ivoire__ivory_coast_\">Costa do Marfim<\/option>\n            <option value=\"shipping_country_croatia\">Cro\u00e1cia<\/option>\n            <option value=\"shipping_country_cuba\">Cuba<\/option>\n            <option value=\"shipping_country_curacao\">Cura\u00e7ao<\/option>\n            <option value=\"shipping_country_cyprus\">Chipre<\/option>\n            <option value=\"shipping_country_czech_republic\">Rep\u00fablica Tcheca<\/option>\n            <option value=\"shipping_country_denmark\">Dinamarca<\/option>\n            <option value=\"shipping_country_djibouti\">Djibuti<\/option>\n            <option value=\"shipping_country_dominica\">Dominica<\/option>\n            <option value=\"shipping_country_dominican_republic\">Rep\u00fablica Dominicana<\/option>\n            <option value=\"shipping_country_east_timor\">Timor-Leste<\/option>\n            <option value=\"shipping_country_ecuador\">Equador<\/option>\n            <option value=\"shipping_country_egypt\">Egito<\/option>\n            <option value=\"shipping_country_el_salvador\">El Salvador<\/option>\n            <option value=\"Eshipping_country_equatorial_guinea\">Guin\u00e9 Equatorial<\/option>\n            <option value=\"shipping_country_eritrea\">Eritreia<\/option>\n            <option value=\"shipping_country_estonia\">Est\u00f4nia<\/option>\n            <option value=\"shipping_country_ethiopia\">Eti\u00f3pia<\/option>\n            <option value=\"shipping_country_f.y.r.o.m.__macedonia_\">Maced\u00f4nia do Norte<\/option>\n            <option value=\"shipping_country_falkland_islands\">Ilhas Malvinas<\/option>\n            <option value=\"shipping_country_faroe_islands\">Ilhas Faro\u00e9<\/option>\n            <option value=\"shipping_country_fiji\">Fiji<\/option>\n            <option value=\"shipping_country_finland\">Finl\u00e2ndia<\/option>\n            <option value=\"shipping_country_france\">Fran\u00e7a<\/option>\n            <option value=\"shipping_country_french_guiana\">Guiana Francesa<\/option>\n            <option value=\"shipping_country_french_polynesia\">Polin\u00e9sia Francesa<\/option>\n            <option value=\"shipping_country_french_southern_territories\">Terras Austrais e Ant\u00e1rticas Francesas<\/option>\n            <option value=\"shipping_country_gabon\">Gab\u00e3o<\/option>\n            <option value=\"shipping_country_gambia\">G\u00e2mbia<\/option>\n            <option value=\"shipping_country_georgia\">Ge\u00f3rgia<\/option>\n            <option value=\"shipping_country_germany\">Alemanha<\/option>\n            <option value=\"shipping_country_ghana\">Gana<\/option>\n            <option value=\"shipping_country_gibraltar\">Gibraltar<\/option>\n            <option value=\"shipping_country_greece\">Gr\u00e9cia<\/option>\n            <option value=\"shipping_country_greenland\">Groenl\u00e2ndia<\/option>\n            <option value=\"shipping_country_grenada\">Granada<\/option>\n            <option value=\"shipping_country_guadeloupe\">Guadalupe<\/option>\n            <option value=\"shipping_country_guam\">Guam<\/option>\n            <option value=\"shipping_country_guatemala\">Guatemala<\/option>\n            <option value=\"shipping_country_guernsey\">Guernsey<\/option>\n            <option value=\"shipping_country_guinea\">Guin\u00e9<\/option>\n            <option value=\"shipping_country_guinea-bissau\">Guin\u00e9-Bissau<\/option>\n            <option value=\"shipping_country_guyana\">Guiana<\/option>\n            <option value=\"shipping_country_haiti\">Haiti<\/option>\n            <option value=\"shipping_country_heard_and_mcdonald_islands\">Ilha Heard e Ilhas McDonald<\/option>\n            <option value=\"shipping_country_honduras\">Honduras<\/option>\n            <option value=\"shipping_country_hong_kong\">Hong Kong<\/option>\n            <option value=\"shipping_country_hungary\">Hungria<\/option>\n            <option value=\"shipping_country_iceland\">Isl\u00e2ndia<\/option>\n            <option value=\"shipping_country_india\">\u00cdndia<\/option>\n            <option value=\"shipping_country_indonesia\">Indon\u00e9sia<\/option>\n            <option value=\"shipping_country_iran\">Ir\u00e3<\/option>\n            <option value=\"shipping_country_iraq\">Iraque<\/option>\n            <option value=\"shipping_country_ireland__republic_of_\">Irlanda<\/option>\n            <option value=\"shipping_country_isle_of_man\">Ilha de Man<\/option>\n            <option value=\"shipping_country_israel\">Israel<\/option>\n            <option value=\"shipping_country_italy\">It\u00e1lia<\/option>\n            <option value=\"shipping_country_jamaica\">Jamaica<\/option>\n            <option value=\"shipping_country_japan\">Jap\u00e3o<\/option>\n            <option value=\"shipping_country_jersey\">Jersey<\/option>\n            <option value=\"shipping_country_jordan\">Jord\u00e2nia<\/option>\n            <option value=\"shipping_country_kazakhstan\">Cazaquist\u00e3o<\/option>\n            <option value=\"shipping_country_kenya\">Qu\u00eania<\/option>\n            <option value=\"shipping_country_kiribati\">Kiribati<\/option>\n            <option value=\"shipping_country_korea__north_\">Coreia do Norte<\/option>\n            <option value=\"shipping_country_korea__south_\">Coreia do Sul<\/option>\n            <option value=\"shipping_country_kuwait\">Kuwait<\/option>\n            <option value=\"shipping_country_kyrgyzstan\">Quirguist\u00e3o<\/option>\n            <option value=\"shipping_country_laos\">Laos<\/option>\n            <option value=\"shipping_country_latvia\">Let\u00f4nia<\/option>\n            <option value=\"shipping_country_lebanon\">L\u00edbano<\/option>\n            <option value=\"shipping_country_lesotho\">Lesoto<\/option>\n            <option value=\"shipping_country_liberia\">Lib\u00e9ria<\/option>\n            <option value=\"shipping_country_libya\">L\u00edbia<\/option>\n            <option value=\"shipping_country_liechtenstein\">Liechtenstein<\/option>\n            <option value=\"shipping_country_lithuania\">Litu\u00e2nia<\/option>\n            <option value=\"shipping_country_luxembourg\">Luxemburgo<\/option>\n            <option value=\"shipping_country_macau\">Macau<\/option>\n            <option value=\"shipping_country_madagascar\">Madagascar<\/option>\n            <option value=\"shipping_country_malawi\">Malawi<\/option>\n            <option value=\"shipping_country_malaysia\">Mal\u00e1sia<\/option>\n            <option value=\"shipping_country_maldives\">Maldivas<\/option>\n            <option value=\"shipping_country_mali\">Mali<\/option>\n            <option value=\"shipping_country_malta\">Malta<\/option>\n            <option value=\"shipping_country_marshall_islands\">Ilhas Marshall<\/option>\n            <option value=\"shipping_country_martinique\">Martinica<\/option>\n            <option value=\"shipping_country_mauritania\">Maurit\u00e2nia<\/option>\n            <option value=\"shipping_country_mauritius\">Maur\u00edcia<\/option>\n            <option value=\"shipping_country_mayotte\">Mayotte<\/option>\n            <option value=\"shipping_country_mexico\">M\u00e9xico<\/option>\n            <option value=\"shipping_country_micronesia\">Micron\u00e9sia<\/option>\n            <option value=\"shipping_country_moldova\">Mold\u00e1via<\/option>\n            <option value=\"shipping_country_monaco\">M\u00f4naco<\/option>\n            <option value=\"shipping_country_mongolia\">Mong\u00f3lia<\/option>\n            <option value=\"shipping_country_montenegro\">Montenegro<\/option>\n            <option value=\"shipping_country_montserrat\">Montserrat<\/option>\n            <option value=\"shipping_country_morocco\">Marrocos<\/option>\n            <option value=\"shipping_country_mozambique\">Mo\u00e7ambique<\/option>\n            <option value=\"shipping_country_myanmar\">Mianmar<\/option>\n            <option value=\"shipping_country_namibia\">Nam\u00edbia<\/option>\n            <option value=\"shipping_country_nauru\">Nauru<\/option>\n            <option value=\"shipping_country_nepal\">Nepal<\/option>\n            <option value=\"shipping_country_netherlands\">Pa\u00edses Baixos<\/option>\n            <option value=\"shipping_country_netherlands_antilles\">Antilhas Neerlandesas<\/option>\n            <option value=\"shipping_country_new_caledonia\">Nova Caled\u00f4nia<\/option>\n            <option value=\"shipping_country_new_zealand\">Nova Zel\u00e2ndia<\/option>\n            <option value=\"shipping_country_nicaragua\">Nicar\u00e1gua<\/option>\n            <option value=\"shipping_country_niger\">N\u00edger<\/option>\n            <option value=\"shipping_country_nigeria\">Nig\u00e9ria<\/option>\n            <option value=\"shipping_country_niue\">Niue<\/option>\n            <option value=\"shipping_country_norfolk_island\">Ilha Norfolk<\/option>\n            <option value=\"shipping_country_northern_mariana_islands\">Ilhas Marianas do Norte<\/option>\n            <option value=\"shipping_country_norway\">Noruega<\/option>\n            <option value=\"shipping_country_oman\">Om\u00e3<\/option>\n            <option value=\"shipping_country_pakistan\">Paquist\u00e3o<\/option>\n            <option value=\"shipping_country_palau\">Palau<\/option>\n            <option value=\"shipping_country_panama\">Panam\u00e1<\/option>\n            <option value=\"shipping_country_papua_new_guinea\">Papua-Nova Guin\u00e9<\/option>\n            <option value=\"shipping_country_paraguay\">Paraguai<\/option>\n            <option value=\"shipping_country_peru\">Peru<\/option>\n            <option value=\"shipping_country_philippines\">Filipinas<\/option>\n            <option value=\"shipping_country_pitcairn\">Ilhas Pitcairn<\/option>\n            <option value=\"shipping_country_poland\">Pol\u00f4nia<\/option>\n            <option value=\"shipping_country_portugal\">Portugal<\/option>\n            <option value=\"shipping_country_puerto_rico\">Porto Rico<\/option>\n            <option value=\"shipping_country_qatar\">Catar<\/option>\n            <option value=\"shipping_country_reunion\">Reuni\u00e3o<\/option>\n            <option value=\"shipping_country_romania\">Rom\u00eania<\/option>\n            <option value=\"shipping_country_russia\">R\u00fassia<\/option>\n            <option value=\"shipping_country_rwanda\">Ruanda<\/option>\n            <option value=\"shipping_country_s._georgia_and_s._sandwich_isls.\">Ge\u00f3rgia do Sul e Ilhas Sandwich do Sul<\/option>\n            <option value=\"shipping_country_saint_kitts_and_nevis\">S\u00e3o Crist\u00f3v\u00e3o e Nevis<\/option>\n            <option value=\"shipping_country_saint_lucia\">Santa L\u00facia<\/option>\n            <option value=\"shipping_country_saint_vincent___the_grenadines\">S\u00e3o Vicente e Granadinas<\/option>\n            <option value=\"shipping_country_samoa\">Samoa<\/option>\n            <option value=\"shipping_country_san_marino\">San Marino<\/option>\n            <option value=\"shipping_country_sao_tome_and_principe\">S\u00e3o Tom\u00e9 e Pr\u00edncipe<\/option>\n            <option value=\"shipping_country_saudi_arabia\">Ar\u00e1bia Saudita<\/option>\n            <option value=\"shipping_country_senegal\">Senegal<\/option>\n            <option value=\"shipping_country_serbia\">S\u00e9rvia<\/option>\n            <option value=\"shipping_country_seychelles\">Seicheles<\/option>\n            <option value=\"shipping_country_sierra_leone \">Serra Leoa<\/option>\n            <option value=\"shipping_country_singapore\">Singapura<\/option>\n            <option value=\"shipping_country_sint_maarten\">Sint Maarten<\/option>\n            <option value=\"shipping_country_slovak_republic\">Eslov\u00e1quia<\/option>\n            <option value=\"shipping_country_slovenia\">Eslov\u00eania<\/option>\n            <option value=\"shipping_country_solomon_islands\">Ilhas Salom\u00e3o<\/option>\n            <option value=\"shipping_country_somalia\">Som\u00e1lia<\/option>\n            <option value=\"shipping_country_south_africa\">\u00c1frica do Sul<\/option>\n            <option value=\"shipping_country_south_sudan\">Sud\u00e3o do Sul<\/option>\n            <option value=\"shipping_country_spain\">Espanha<\/option>\n            <option value=\"shipping_country_sri_lanka\">Sri Lanka<\/option>\n            <option value=\"shipping_country_st_barthelemy\">S\u00e3o Bartolomeu<\/option>\n            <option value=\"shipping_country_st_martin\">S\u00e3o Martinho<\/option>\n            <option value=\"shipping_country_st._helena\">Santa Helena<\/option>\n            <option value=\"shipping_country_st._pierre_and_miquelon\">S\u00e3o Pedro e Miquel\u00e3o<\/option>\n            <option value=\"shipping_country_sudan\">Sud\u00e3o<\/option>\n            <option value=\"shipping_country_suriname\">Suriname<\/option>\n            <option value=\"shipping_country_svalbard___jan_mayen_islands\">Svalbard e Jan Mayen<\/option>\n            <option value=\"shipping_country_swaziland\">Essuat\u00edni<\/option>\n            <option value=\"shipping_country_sweden\">Su\u00e9cia<\/option>\n            <option value=\"shipping_country_switzerland\">Su\u00ed\u00e7a<\/option>\n            <option value=\"shipping_country_syria\">S\u00edria<\/option>\n            <option value=\"shipping_country_taiwan\">Taiwan<\/option>\n            <option value=\"shipping_country_tajikistan\">Tajiquist\u00e3o<\/option>\n            <option value=\"shipping_country_tanzania\">Tanz\u00e2nia<\/option>\n            <option value=\"shipping_country_thailand\">Tail\u00e2ndia<\/option>\n            <option value=\"shipping_country_togo\">Togo<\/option>\n            <option value=\"shipping_country_tokelau\">Tokelau<\/option>\n            <option value=\"shipping_country_tonga\">Tonga<\/option>\n            <option value=\"shipping_country_trinidad_and_tobago\">Trinidad e Tobago<\/option>\n            <option value=\"shipping_country_tunisia\">Tun\u00edsia<\/option>\n            <option value=\"shipping_country_turkey\">Turquia<\/option>\n            <option value=\"shipping_country_turkmenistan\">Turcomenist\u00e3o<\/option>\n            <option value=\"shipping_country_turks_and_caicos_islands\">Ilhas Turcas e Caicos<\/option>\n            <option value=\"shipping_country_tuvalu\">Tuvalu<\/option>\n            <option value=\"shipping_country_uganda\">Uganda<\/option>\n            <option value=\"shipping_country_ukraine\">Ucr\u00e2nia<\/option>\n            <option value=\"shipping_country_united_arab_emirates\">Emirados \u00c1rabes Unidos<\/option>\n            <option value=\"shipping_country_united_kingdom\">Reino Unido<\/option>\n            <option value=\"shipping_country_united_states\">Estados Unidos<\/option>\n            <option value=\"shipping_country_uruguay\">Uruguai<\/option>\n            <option value=\"shipping_country_us_minor_outlying_islands\">Ilhas Menores Distantes dos Estados Unidos<\/option>\n            <option value=\"shipping_country_uzbekistan\">Uzbequist\u00e3o<\/option>\n            <option value=\"shipping_country_vanuatu\">Vanuatu<\/option>\n            <option value=\"shipping_country_vatican_city_state__holy_see_\">Vaticano<\/option>\n            <option value=\"shipping_country_venezuela\">Venezuela<\/option>\n            <option value=\"shipping_country_vietnam\">Vietn\u00e3<\/option>\n            <option value=\"shipping_country_virgin_islands__u.s._\">Ilhas Virgens Americanas<\/option>\n            <option value=\"shipping_country_wallis_and_futuna_islands\">Wallis e Futuna<\/option>\n            <option value=\"shipping_country_western_sahara\">Saara Ocidental<\/option>\n            <option value=\"shipping_country_yemen\">I\u00eamen<\/option>\n            <option value=\"shipping_country_zambia\">Z\u00e2mbia<\/option>\n            <option value=\"shipping_country_zimbabwe\">Zimb\u00e1bue<\/option>\n        <\/select><\/p>\n        <div class=\"g-recaptcha\" data-callback=\"recaptchaCallback\"\n             data-sitekey=\"6LfwgxsUAAAAANyWIcwrO8ST4dNBX6TbUB3lBtxu\">&nbsp;\n        <\/div>\n        <p><input id=\"ticketbtn\" disabled=\"disabled\" type=\"submit\" value=\"Abrir ticket\"><\/p>\n        <p>&nbsp;<\/p>\n    <\/form>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u2190 Voltar Devolu\u00e7\u00f5es &amp; reembolsos &amp; consulta Fale Conosco Preencha este formul\u00e1rio para pt-BR &nbsp; Item ou pedido danificadoItem com defeitoItem ou pedido incorretoItem faltandoAutoriza\u00e7\u00e3o de devolu\u00e7\u00e3o (RMA) Anexos: &nbsp; Arraste e solte os arquivos aqui ou Procurar arquivos &nbsp; &nbsp; &nbsp; &nbsp; Selecione o pa\u00eds\/localAfeganist\u00e3oIlhas \u00c5landAlb\u00e2niaArg\u00e9liaSamoa AmericanaAndorraAngolaAnguillaAnt\u00edgua e BarbudaArgentinaArm\u00eaniaArubaIlha de Ascens\u00e3oAustr\u00e1lia\u00c1ustriaAzerbaij\u00e3oBahamasBahreinBangladeshBarbadosBielorr\u00fassiaB\u00e9lgicaBelizeBenimBermudasBut\u00e3oBol\u00edviaBonaireB\u00f3snia e HerzegovinaBotsuanaIlha BouvetBrasilTerrit\u00f3rio [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"parent":0,"menu_order":202,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7324","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/service.global-e.com\/pt-br\/wp-json\/wp\/v2\/pages\/7324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/service.global-e.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/service.global-e.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/service.global-e.com\/pt-br\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/service.global-e.com\/pt-br\/wp-json\/wp\/v2\/comments?post=7324"}],"version-history":[{"count":0,"href":"https:\/\/service.global-e.com\/pt-br\/wp-json\/wp\/v2\/pages\/7324\/revisions"}],"wp:attachment":[{"href":"https:\/\/service.global-e.com\/pt-br\/wp-json\/wp\/v2\/media?parent=7324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}