{"id":1802,"date":"2018-05-10T14:03:56","date_gmt":"2018-05-10T13:03:56","guid":{"rendered":"http:\/\/service.global-e.com?page_id=1802"},"modified":"2026-02-04T12:21:37","modified_gmt":"2026-02-04T12:21:37","slug":"probleme-technique","status":"publish","type":"page","link":"https:\/\/service.global-e.com\/fr\/kb-tag\/technical-issues","title":{"rendered":"Probl\u00e8me technique"},"content":{"rendered":"<style>.back-button{display:inline-block;margin-bottom:20px;color:#666;text-decoration:none;font-size:14px}.back-button:hover{color:#333}.page-title{font-weight:bold;font-size:28px;margin-bottom:30px}.form-container{max-width:1000px;margin:0 auto;padding:20px;border-radius:8px;box-shadow:0 2px 10px rgba(0,0,0,0.1);background:white}input[type=\"text\"],input[type=\"email\"],select,textarea{width:100%;padding:10px 0 10px 10px;border-radius:4px;border:1px solid #ccc;margin-bottom:15px;box-sizing:border-box;height:50px;background:white;font-size:12px;cursor:default!important}textarea{min-height:50px;height:50px;resize:none}.required-mark{color:red;font-size:x-large}#zFormer input{height:50px;width:100%!important;border:1px solid grey;background:white;font-size:12px;cursor:default!important;box-sizing:border-box;padding:5px 0 5px 10px}#zFormer select{height:50px;width:100%!important;border:1px solid grey;background:white;font-size:12px;cursor:default!important;box-sizing:border-box;padding:5px 0 5px 10px}#zFormer textarea{background:white;border:1px solid grey;min-height:50px!important;width:100%}.file-input-container{align-items:normal!important}#ticketbtn{width:50%!important;max-width:400px!important;margin:0 auto;display:block;border-radius:4px!important;border:1px solid grey;background:white;font-size:12px;cursor:default!important;box-sizing:border-box;padding:5px 0 5px 10px}.form-title{font-size:24px;margin-bottom:10px}.form-subtitle{font-size:16px;color:#666;margin-bottom:20px}#zFormer{margin-top:10px}<\/style>\n<div lang=\"fr\">\n<a class=\"back-button\" href=\"\/\">\u2190 Retour<\/a><\/p>\n<div class=\"page-title\">Demande concernant un probl\u00e8me technique<\/div>\n<div class=\"form-container\">\n<form id=\"zFormer\" action=\"\/former.php\" enctype=\"multipart\/form-data\" method=\"post\" name=\"zFormer\">\n<div class=\"form-title\">Contactez-nous<\/div>\n<div class=\"form-subtitle\">Veuillez remplir ce formulaire pour<\/div>\n<div style=\"display: none;\">\n<p><select name=\"c_360001751017\" required=\"\"><option value=\"help_center_language_french\">fr<\/option><\/select><\/p>\n<\/div>\n<p><input name=\"z_name\" required=\"text\" type=\"text\" placeholder=\"Votre nom\"><\/p>\n<p><input name=\"z_requester\" pattern=\"\\b[a-zA-Z0-9\\.\\-_]+@[a-zA-Z0-9\\.\\-]+\\.[a-zA-Z0-9\\.\\-]+\\b\" required=\"\" type=\"email\" placeholder=\"Votre adresse e-mail\"><\/p>\n<p><textarea name=\"z_description\" required=\"text\" placeholder=\"Message\"><\/textarea><\/p>\n<p><input title=\"Seuls les lettres, chiffres et \u00ab _ \u00bb sont autoris\u00e9s.\" name=\"c_25365762\" pattern=\"^[a-zA-Z0-9_]{4,20}$\" required=\"text\" type=\"text\" placeholder=\"Num\u00e9ro de commande\"><\/p>\n<p><textarea name=\"c_40816449\" required=\"text\" placeholder=\"Produits (tailles et quantit\u00e9s)\"><\/textarea><\/p>\n<p><select name=\"c_360000220698\" required=\"\"><option hidden=\"\" disabled=\"disabled\" selected=\"selected\" value=\"\">S\u00e9lectionnez le pays\/localisation<\/option><option value=\"shipping_country_afghanistan\">Afghanistan<\/option><option value=\"shipping_country_aland_islands\">\u00c5land<\/option><option value=\"shipping_country_albania\">Albanie<\/option><option value=\"shipping_country_algeria\">Alg\u00e9rie<\/option><option value=\"shipping_country_american_samoa\">Samoa am\u00e9ricaines<\/option><option value=\"shipping_country_andorra\">Andorre<\/option><option value=\"shipping_country_angola\">Angola<\/option><option value=\"shipping_country_anguilla\">Anguilla<\/option><option value=\"shipping_country_antigua_and_barbuda\">Antigua-et-Barbuda<\/option><option value=\"shipping_country_argentina\">Argentine<\/option><option value=\"shipping_country_armenia\">Arm\u00e9nie<\/option><option value=\"shipping_country_aruba\">Aruba<\/option><option value=\"shipping_country_ascension_island\">Ascension<\/option><option value=\"shipping_country_australia\">Australie<\/option><option value=\"shipping_country_austria\">Autriche<\/option><option value=\"shipping_country_azerbaijan\">Azerba\u00efdjan<\/option><option value=\"shipping_country_bahamas\">Bahamas<\/option><option value=\"shipping_country_bahrain\">Bahre\u00efn<\/option><option value=\"shipping_country_bangladesh\">Bangladesh<\/option><option value=\"shipping_country_barbados\">Barbade<\/option><option value=\"shipping_country_belarus\">Bi\u00e9lorussie<\/option><option value=\"shipping_country_belgium\">Belgique<\/option><option value=\"shipping_country_belize\">Belize<\/option><option value=\"shipping_country_benin\">B\u00e9nin<\/option><option value=\"shipping_country_bermuda\">Bermudes<\/option><option value=\"shipping_country_bhutan\">Bhoutan<\/option><option value=\"shipping_country_bolivia\">Bolivie<\/option><option value=\"shipping_country_bonaire\">Bonaire<\/option><option value=\"shipping_country_bosnia_and_herzegovina\">Bosnie-Herz\u00e9govine<\/option><option value=\"shipping_country_botswana\">Botswana<\/option><option value=\"shipping_country_bouvet_island\">\u00cele Bouvet<\/option><option value=\"shipping_country_brazil\">Br\u00e9sil<\/option><option value=\"shipping_country_british_indian_ocean_territory\">Territoire britannique de l&rsquo;oc\u00e9an Indien<\/option><option value=\"shipping_country_british_virgin_islands\">\u00celes Vierges britanniques<\/option><option value=\"shipping_country_brunei_darussalam\">Brunei<\/option><option value=\"shipping_country_bulgaria\">Bulgarie<\/option><option value=\"shipping_country_burkina_faso\">Burkina Faso<\/option><option value=\"shipping_country_burundi\">Burundi<\/option><option value=\"shipping_country_cambodia\">Cambodge<\/option><option value=\"shipping_country_cameroon\">Cameroun<\/option><option value=\"shipping_country_canada\">Canada<\/option><option value=\"shipping_country_cape_verde\">Cap-Vert<\/option><option value=\"shipping_country_cayman_islands\">\u00celes Ca\u00efmans<\/option><option value=\"shipping_country_central_african_republic\">R\u00e9publique centrafricaine<\/option><option value=\"shipping_country_chad\">Tchad<\/option><option value=\"shipping_country_chile\">Chili<\/option><option value=\"shipping_country_china\">Chine<\/option><option value=\"shipping_country_christmas_island\">\u00cele Christmas<\/option><option value=\"shipping_country_cocos__keeling__islands\">\u00celes Cocos<\/option><option value=\"shipping_country_colombia\">Colombie<\/option><option value=\"shipping_country_comoros\">Comores<\/option><option value=\"shipping_country_congo\">Congo<\/option><option value=\"shipping_country_cook_islands\">\u00celes Cook<\/option><option value=\"shipping_country_costa_rica\">Costa Rica<\/option><option value=\"shipping_country_cote_d_ivoire__ivory_coast_\">C\u00f4te d&rsquo;Ivoire<\/option><option value=\"shipping_country_croatia\">Croatie<\/option><option value=\"shipping_country_cuba\">Cuba<\/option><option value=\"shipping_country_curacao\">Cura\u00e7ao<\/option><option value=\"shipping_country_cyprus\">Chypre<\/option><option value=\"shipping_country_czech_republic\">R\u00e9publique tch\u00e8que<\/option><option value=\"shipping_country_denmark\">Danemark<\/option><option value=\"shipping_country_djibouti\">Djibouti<\/option><option value=\"shipping_country_dominica\">Dominique<\/option><option value=\"shipping_country_dominican_republic\">R\u00e9publique dominicaine<\/option><option value=\"shipping_country_east_timor\">Timor oriental<\/option><option value=\"shipping_country_ecuador\">\u00c9quateur<\/option><option value=\"shipping_country_egypt\">\u00c9gypte<\/option><option value=\"shipping_country_el_salvador\">Salvador<\/option><option value=\"Eshipping_country_equatorial_guinea\">Guin\u00e9e \u00e9quatoriale<\/option><option value=\"shipping_country_eritrea\">\u00c9rythr\u00e9e<\/option><option value=\"shipping_country_estonia\">Estonie<\/option><option value=\"shipping_country_ethiopia\">\u00c9thiopie<\/option><option value=\"shipping_country_f.y.r.o.m.__macedonia_\">Mac\u00e9doine du Nord<\/option><option value=\"shipping_country_falkland_islands\">\u00celes Malouines<\/option><option value=\"shipping_country_faroe_islands\">\u00celes F\u00e9ro\u00e9<\/option><option value=\"shipping_country_fiji\">Fidji<\/option><option value=\"shipping_country_finland\">Finlande<\/option><option value=\"shipping_country_france\">France<\/option><option value=\"shipping_country_french_guiana\">Guyane fran\u00e7aise<\/option><option value=\"shipping_country_french_polynesia\">Polyn\u00e9sie fran\u00e7aise<\/option><option value=\"shipping_country_french_southern_territories\">Terres australes fran\u00e7aises<\/option><option value=\"shipping_country_gabon\">Gabon<\/option><option value=\"shipping_country_gambia\">Gambie<\/option><option value=\"shipping_country_georgia\">G\u00e9orgie<\/option><option value=\"shipping_country_germany\">Allemagne<\/option><option value=\"shipping_country_ghana\">Ghana<\/option><option value=\"shipping_country_gibraltar\">Gibraltar<\/option><option value=\"shipping_country_greece\">Gr\u00e8ce<\/option><option value=\"shipping_country_greenland\">Groenland<\/option><option value=\"shipping_country_grenada\">Grenade<\/option><option value=\"shipping_country_guadeloupe\">Guadeloupe<\/option><option value=\"shipping_country_guam\">Guam<\/option><option value=\"shipping_country_guatemala\">Guatemala<\/option><option value=\"shipping_country_guernsey\">Guernesey<\/option><option value=\"shipping_country_guinea\">Guin\u00e9e<\/option><option value=\"shipping_country_guinea-bissau\">Guin\u00e9e-Bissau<\/option><option value=\"shipping_country_guyana\">Guyana<\/option><option value=\"shipping_country_haiti\">Ha\u00efti<\/option><option value=\"shipping_country_heard_and_mcdonald_islands\">\u00celes Heard-et-MacDonald<\/option><option value=\"shipping_country_honduras\">Honduras<\/option><option value=\"shipping_country_hong_kong\">Hong Kong<\/option><option value=\"shipping_country_hungary\">Hongrie<\/option><option value=\"shipping_country_iceland\">Islande<\/option><option value=\"shipping_country_india\">Inde<\/option><option value=\"shipping_country_indonesia\">Indon\u00e9sie<\/option><option value=\"shipping_country_iran\">Iran<\/option><option value=\"shipping_country_iraq\">Irak<\/option><option value=\"shipping_country_ireland__republic_of_\">Irlande<\/option><option value=\"shipping_country_isle_of_man\">\u00cele de Man<\/option><option value=\"shipping_country_israel\">Isra\u00ebl<\/option><option value=\"shipping_country_italy\">Italie<\/option><option value=\"shipping_country_jamaica\">Jama\u00efque<\/option><option value=\"shipping_country_japan\">Japon<\/option><option value=\"shipping_country_jersey\">Jersey<\/option><option value=\"shipping_country_jordan\">Jordanie<\/option><option value=\"shipping_country_kazakhstan\">Kazakhstan<\/option><option value=\"shipping_country_kenya\">Kenya<\/option><option value=\"shipping_country_kiribati\">Kiribati<\/option><option value=\"shipping_country_korea__north_\">Cor\u00e9e du Nord<\/option><option value=\"shipping_country_korea__south_\">Cor\u00e9e du Sud<\/option><option value=\"shipping_country_kuwait\">Kowe\u00eft<\/option><option value=\"shipping_country_kyrgyzstan\">Kirghizistan<\/option><option value=\"shipping_country_laos\">Laos<\/option><option value=\"shipping_country_latvia\">Lettonie<\/option><option value=\"shipping_country_lebanon\">Liban<\/option><option value=\"shipping_country_lesotho\">Lesotho<\/option><option value=\"shipping_country_liberia\">Liberia<\/option><option value=\"shipping_country_libya\">Libye<\/option><option value=\"shipping_country_liechtenstein\">Liechtenstein<\/option><option value=\"shipping_country_lithuania\">Lituanie<\/option><option value=\"shipping_country_luxembourg\">Luxembourg<\/option><option value=\"shipping_country_macau\">Macao<\/option><option value=\"shipping_country_madagascar\">Madagascar<\/option><option value=\"shipping_country_malawi\">Malawi<\/option><option value=\"shipping_country_malaysia\">Malaisie<\/option><option value=\"shipping_country_maldives\">Maldives<\/option><option value=\"shipping_country_mali\">Mali<\/option><option value=\"shipping_country_malta\">Malte<\/option><option value=\"shipping_country_marshall_islands\">\u00celes Marshall<\/option><option value=\"shipping_country_martinique\">Martinique<\/option><option value=\"shipping_country_mauritania\">Mauritanie<\/option><option value=\"shipping_country_mauritius\">Maurice<\/option><option value=\"shipping_country_mayotte\">Mayotte<\/option><option value=\"shipping_country_mexico\">Mexique<\/option><option value=\"shipping_country_micronesia\">Micron\u00e9sie<\/option><option value=\"shipping_country_moldova\">Moldavie<\/option><option value=\"shipping_country_monaco\">Monaco<\/option><option value=\"shipping_country_mongolia\">Mongolie<\/option><option value=\"shipping_country_montenegro\">Mont\u00e9n\u00e9gro<\/option><option value=\"shipping_country_montserrat\">Montserrat<\/option><option value=\"shipping_country_morocco\">Maroc<\/option><option value=\"shipping_country_mozambique\">Mozambique<\/option><option value=\"shipping_country_myanmar\">Myanmar<\/option><option value=\"shipping_country_namibia\">Namibie<\/option><option value=\"shipping_country_nauru\">Nauru<\/option><option value=\"shipping_country_nepal\">N\u00e9pal<\/option><option value=\"shipping_country_netherlands\">Pays-Bas<\/option><option value=\"shipping_country_netherlands_antilles\">Antilles n\u00e9erlandaises<\/option><option value=\"shipping_country_new_caledonia\">Nouvelle-Cal\u00e9donie<\/option><option value=\"shipping_country_new_zealand\">Nouvelle-Z\u00e9lande<\/option><option value=\"shipping_country_nicaragua\">Nicaragua<\/option><option value=\"shipping_country_niger\">Niger<\/option><option value=\"shipping_country_nigeria\">Nigeria<\/option><option value=\"shipping_country_niue\">Niue<\/option><option value=\"shipping_country_norfolk_island\">\u00cele Norfolk<\/option><option value=\"shipping_country_northern_mariana_islands\">\u00celes Mariannes du Nord<\/option><option value=\"shipping_country_norway\">Norv\u00e8ge<\/option><option value=\"shipping_country_oman\">Oman<\/option><option value=\"shipping_country_pakistan\">Pakistan<\/option><option value=\"shipping_country_palau\">Palaos<\/option><option value=\"shipping_country_panama\">Panama<\/option><option value=\"shipping_country_papua_new_guinea\">Papouasie-Nouvelle-Guin\u00e9e<\/option><option value=\"shipping_country_paraguay\">Paraguay<\/option><option value=\"shipping_country_peru\">P\u00e9rou<\/option><option value=\"shipping_country_philippines\">Philippines<\/option><option value=\"shipping_country_pitcairn\">\u00celes Pitcairn<\/option><option value=\"shipping_country_poland\">Pologne<\/option><option value=\"shipping_country_portugal\">Portugal<\/option><option value=\"shipping_country_puerto_rico\">Porto Rico<\/option><option value=\"shipping_country_qatar\">Qatar<\/option><option value=\"shipping_country_reunion\">La R\u00e9union<\/option><option value=\"shipping_country_romania\">Roumanie<\/option><option value=\"shipping_country_russia\">Russie<\/option><option value=\"shipping_country_rwanda\">Rwanda<\/option><option value=\"shipping_country_s._georgia_and_s._sandwich_isls.\">G\u00e9orgie du Sud-et-les \u00celes Sandwich du Sud<\/option><option value=\"shipping_country_saint_kitts_and_nevis\">Saint-Kitts-et-Nevis<\/option><option value=\"shipping_country_saint_lucia\">Sainte-Lucie<\/option><option value=\"shipping_country_saint_vincent___the_grenadines\">Saint-Vincent-et-les-Grenadines<\/option><option value=\"shipping_country_samoa\">Samoa<\/option><option value=\"shipping_country_san_marino\">Saint-Marin<\/option><option value=\"shipping_country_sao_tome_and_principe\">Sao Tom\u00e9-et-Pr\u00edncipe<\/option><option value=\"shipping_country_saudi_arabia\">Arabie saoudite<\/option><option value=\"shipping_country_senegal\">S\u00e9n\u00e9gal<\/option><option value=\"shipping_country_serbia\">Serbie<\/option><option value=\"shipping_country_seychelles\">Seychelles<\/option><option value=\"shipping_country_sierra_leone \">Sierra Leone<\/option><option value=\"shipping_country_singapore\">Singapour<\/option><option value=\"shipping_country_sint_maarten\">Saint-Martin (partie n\u00e9erlandaise)<\/option><option value=\"shipping_country_slovak_republic\">Slovaquie<\/option><option value=\"shipping_country_slovenia\">Slov\u00e9nie<\/option><option value=\"shipping_country_solomon_islands\">\u00celes Salomon<\/option><option value=\"shipping_country_somalia\">Somalie<\/option><option value=\"shipping_country_south_africa\">Afrique du Sud<\/option><option value=\"shipping_country_south_sudan\">Soudan du Sud<\/option><option value=\"shipping_country_spain\">Espagne<\/option><option value=\"shipping_country_sri_lanka\">Sri Lanka<\/option><option value=\"shipping_country_st_barthelemy\">Saint-Barth\u00e9lemy<\/option><option value=\"shipping_country_st_martin\">Saint-Martin (partie fran\u00e7aise)<\/option><option value=\"shipping_country_st._helena\">Sainte-H\u00e9l\u00e8ne<\/option><option value=\"shipping_country_st._pierre_and_miquelon\">Saint-Pierre-et-Miquelon<\/option><option value=\"shipping_country_sudan\">Soudan<\/option><option value=\"shipping_country_suriname\">Suriname<\/option><option value=\"shipping_country_svalbard___jan_mayen_islands\">Svalbard et Jan Mayen<\/option><option value=\"shipping_country_swaziland\">Eswatini<\/option><option value=\"shipping_country_sweden\">Su\u00e8de<\/option><option value=\"shipping_country_switzerland\">Suisse<\/option><option value=\"shipping_country_syria\">Syrie<\/option><option value=\"shipping_country_taiwan\">Ta\u00efwan<\/option><option value=\"shipping_country_tajikistan\">Tadjikistan<\/option><option value=\"shipping_country_tanzania\">Tanzanie<\/option><option value=\"shipping_country_thailand\">Tha\u00eflande<\/option><option value=\"shipping_country_togo\">Togo<\/option><option value=\"shipping_country_tokelau\">Tokelau<\/option><option value=\"shipping_country_tonga\">Tonga<\/option><option value=\"shipping_country_trinidad_and_tobago\">Trinit\u00e9-et-Tobago<\/option><option value=\"shipping_country_tunisia\">Tunisie<\/option><option value=\"shipping_country_turkey\">Turquie<\/option><option value=\"shipping_country_turkmenistan\">Turkm\u00e9nistan<\/option><option value=\"shipping_country_turks_and_caicos_islands\">\u00celes Turques-et-Ca\u00efques<\/option><option value=\"shipping_country_tuvalu\">Tuvalu<\/option><option value=\"shipping_country_uganda\">Ouganda<\/option><option value=\"shipping_country_ukraine\">Ukraine<\/option><option value=\"shipping_country_united_arab_emirates\">\u00c9mirats arabes unis<\/option><option value=\"shipping_country_united_kingdom\">Royaume-Uni<\/option><option value=\"shipping_country_united_states\">\u00c9tats-Unis<\/option><option value=\"shipping_country_uruguay\">Uruguay<\/option><option value=\"shipping_country_us_minor_outlying_islands\">\u00celes mineures \u00e9loign\u00e9es des \u00c9tats-Unis<\/option><option value=\"shipping_country_uzbekistan\">Ouzb\u00e9kistan<\/option><option value=\"shipping_country_vanuatu\">Vanuatu<\/option><option value=\"shipping_country_vatican_city_state__holy_see_\">Vatican<\/option><option value=\"shipping_country_venezuela\">Venezuela<\/option><option value=\"shipping_country_vietnam\">Vietnam<\/option><option value=\"shipping_country_virgin_islands__u.s._\">\u00celes Vierges des \u00c9tats-Unis<\/option><option value=\"shipping_country_wallis_and_futuna_islands\">Wallis-et-Futuna<\/option><option value=\"shipping_country_western_sahara\">Sahara occidental<\/option><option value=\"shipping_country_yemen\">Y\u00e9men<\/option><option value=\"shipping_country_zambia\">Zambie<\/option><option value=\"shipping_country_zimbabwe\">Zimbabwe<\/option><\/select><\/p>\n<p><select name=\"c_26595521\" required=\"\"><option hidden=\"\" disabled=\"disabled\" selected=\"selected\" value=\"\">S\u00e9lectionnez le mode de paiement<\/option><option value=\"payment_method-paypal\">PayPal<\/option><option value=\"payment_method-visa\">Visa<\/option><option value=\"payment_method-mastercard\">Mastercard<\/option><option value=\"payment_method-american_express\">American Express<\/option><option value=\"payment_method-ideal\">IDeal<\/option><option value=\"payment_method-sofortueberweisung\">Sofortueberweisung<\/option><option value=\"payment_method-mulibanco\">Mulibanco<\/option><option value=\"payment_method-alipay\">Alipay<\/option><option value=\"payment_method-przelewy24dd\">Przelewy24<\/option><option value=\"payment_method-klarna\">Klarna<\/option><\/select><\/p>\n<p><input name=\"c_40816469\" required=\"text\" type=\"text\" placeholder=\"Navigateur Internet\"><\/p>\n<p><input name=\"c_40816509\" required=\"text\" type=\"text\" placeholder=\"Date et heure de la commande\"><\/p>\n<div class=\"g-recaptcha\" 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