{"id":2317,"date":"2019-05-30T11:15:57","date_gmt":"2019-05-30T10:15:57","guid":{"rendered":"http:\/\/service.global-e.com\/?page_id=2317"},"modified":"2026-02-04T12:19:29","modified_gmt":"2026-02-04T12:19:29","slug":"technical-issue-enquiry","status":"publish","type":"page","link":"https:\/\/service.global-e.com\/de\/kb-tag\/technical-issues","title":{"rendered":"Anfragen zu technischen Problemen"},"content":{"rendered":"<style>.back-button{display:inline-block;margin-bottom:20px;color:#666;text-decoration:none;font-size:14px}.back-button:hover{color:#333}.page-title{font-weight:bold;font-size:28px;margin-bottom:30px}.form-container{max-width:1000px;margin:0 auto;padding:20px;border-radius:8px;box-shadow:0 2px 10px rgba(0,0,0,0.1);background:white}input[type=\"text\"],input[type=\"email\"],select,textarea{width:100%;padding:10px 0 10px 10px;border-radius:4px;border:1px solid #ccc;margin-bottom:15px;box-sizing:border-box;height:50px;background:white;font-size:12px;cursor:default!important}textarea{min-height:50px;height:50px;resize:none}.required-mark{color:red;font-size:x-large}#zFormer input{height:50px;width:100%!important;border:1px solid grey;background:white;font-size:12px;cursor:default!important;box-sizing:border-box;padding:5px 0 5px 10px}#zFormer select{height:50px;width:100%!important;border:1px solid grey;background:white;font-size:12px;cursor:default!important;box-sizing:border-box;padding:5px 0 5px 10px}#zFormer textarea{background:white;border:1px solid grey;min-height:50px!important;width:100%}.file-input-container{align-items:normal!important}#ticketbtn{width:50%!important;max-width:400px!important;margin:0 auto;display:block;border-radius:4px!important;border:1px solid grey;background:white;font-size:12px;cursor:default!important;box-sizing:border-box;padding:5px 0 5px 10px}.form-title{font-size:24px;margin-bottom:10px}.form-subtitle{font-size:16px;color:#666;margin-bottom:20px}#zFormer{margin-top:10px}<\/style>\n<div lang=\"de\">\n<a class=\"back-button\" href=\"\/\">\u2190 Zur\u00fcck<\/a><\/p>\n<div class=\"page-title\">Anfrage zu technischen Problemen<\/div>\n<div class=\"form-container\">\n<form id=\"zFormer\" action=\"\/former.php\" enctype=\"multipart\/form-data\" method=\"post\" name=\"zFormer\">\n<div class=\"form-title\">Kontakt<\/div>\n<div class=\"form-subtitle\">Bitte f\u00fcllen Sie dieses Formular aus, um<\/div>\n<div style=\"display: none;\">\n<p><select name=\"c_360001751017\" required=\"\"><option value=\"help_center_language_german\">de<\/option><\/select><\/p>\n<\/div>\n<p><input name=\"z_name\" required=\"text\" type=\"text\" placeholder=\"Ihr Name\"><\/p>\n<p><input name=\"z_requester\" pattern=\"\\b[a-zA-Z0-9\\.\\-_]+@[a-zA-Z0-9\\.\\-]+\\.[a-zA-Z0-9\\.\\-]+\\b\" required=\"\" type=\"email\" placeholder=\"Ihre E-Mail-Adresse\"><\/p>\n<p><textarea name=\"z_description\" required=\"text\" placeholder=\"Nachricht\"><\/textarea><\/p>\n<p><input title=\"Nur Buchstaben, Ziffern und \u201e_\u201c sind erlaubt. Keine anderen Sonderzeichen.\" name=\"c_25365762\" pattern=\"^[a-zA-Z0-9_]{4,20}$\" required=\"text\" type=\"text\" placeholder=\"Bestellnummer\"><\/p>\n<p><textarea name=\"c_40816449\" required=\"text\" placeholder=\"Produkte (Gr\u00f6\u00dfen und Mengen)\"><\/textarea><\/p>\n<p><select name=\"c_360000220698\" required=\"\"><option hidden=\"\" disabled=\"disabled\" selected=\"selected\" value=\"\">Land\/Ort ausw\u00e4hlen<\/option><option value=\"shipping_country_afghanistan\">Afghanistan<\/option><option value=\"shipping_country_aland_islands\">\u00c5land<\/option><option value=\"shipping_country_albania\">Albanien<\/option><option value=\"shipping_country_algeria\">Algerien<\/option><option value=\"shipping_country_american_samoa\">Amerikanisch-Samoa<\/option><option value=\"shipping_country_andorra\">Andorra<\/option><option value=\"shipping_country_angola\">Angola<\/option><option value=\"shipping_country_anguilla\">Anguilla<\/option><option value=\"shipping_country_antigua_and_barbuda\">Antigua und Barbuda<\/option><option value=\"shipping_country_argentina\">Argentinien<\/option><option value=\"shipping_country_armenia\">Armenien<\/option><option value=\"shipping_country_aruba\">Aruba<\/option><option value=\"shipping_country_ascension_island\">Ascension<\/option><option value=\"shipping_country_australia\">Australien<\/option><option value=\"shipping_country_austria\">\u00d6sterreich<\/option><option value=\"shipping_country_azerbaijan\">Aserbaidschan<\/option><option value=\"shipping_country_bahamas\">Bahamas<\/option><option value=\"shipping_country_bahrain\">Bahrain<\/option><option value=\"shipping_country_bangladesh\">Bangladesch<\/option><option value=\"shipping_country_barbados\">Barbados<\/option><option value=\"shipping_country_belarus\">Belarus<\/option><option value=\"shipping_country_belgium\">Belgien<\/option><option value=\"shipping_country_belize\">Belize<\/option><option value=\"shipping_country_benin\">Benin<\/option><option value=\"shipping_country_bermuda\">Bermuda<\/option><option value=\"shipping_country_bhutan\">Bhutan<\/option><option value=\"shipping_country_bolivia\">Bolivien<\/option><option value=\"shipping_country_bonaire\">Bonaire<\/option><option value=\"shipping_country_bosnia_and_herzegovina\">Bosnien und Herzegowina<\/option><option value=\"shipping_country_botswana\">Botswana<\/option><option value=\"shipping_country_bouvet_island\">Bouvetinsel<\/option><option value=\"shipping_country_brazil\">Brasilien<\/option><option value=\"shipping_country_british_indian_ocean_territory\">Britisches Territorium im Indischen Ozean<\/option><option value=\"shipping_country_british_virgin_islands\">Britische Jungferninseln<\/option><option value=\"shipping_country_brunei_darussalam\">Brunei<\/option><option value=\"shipping_country_bulgaria\">Bulgarien<\/option><option value=\"shipping_country_burkina_faso\">Burkina Faso<\/option><option value=\"shipping_country_burundi\">Burundi<\/option><option value=\"shipping_country_cambodia\">Kambodscha<\/option><option value=\"shipping_country_cameroon\">Kamerun<\/option><option value=\"shipping_country_canada\">Kanada<\/option><option value=\"shipping_country_cape_verde\">Kap Verde<\/option><option value=\"shipping_country_cayman_islands\">Kaimaninseln<\/option><option value=\"shipping_country_central_african_republic\">Zentralafrikanische Republik<\/option><option value=\"shipping_country_chad\">Tschad<\/option><option value=\"shipping_country_chile\">Chile<\/option><option value=\"shipping_country_china\">China<\/option><option value=\"shipping_country_christmas_island\">Weihnachtsinsel<\/option><option value=\"shipping_country_cocos__keeling__islands\">Kokosinseln<\/option><option value=\"shipping_country_colombia\">Kolumbien<\/option><option value=\"shipping_country_comoros\">Komoren<\/option><option value=\"shipping_country_congo\">Kongo<\/option><option value=\"shipping_country_cook_islands\">Cookinseln<\/option><option value=\"shipping_country_costa_rica\">Costa Rica<\/option><option value=\"shipping_country_cote_d_ivoire__ivory_coast_\">Elfenbeink\u00fcste<\/option><option value=\"shipping_country_croatia\">Kroatien<\/option><option value=\"shipping_country_cuba\">Kuba<\/option><option value=\"shipping_country_curacao\">Cura\u00e7ao<\/option><option value=\"shipping_country_cyprus\">Zypern<\/option><option value=\"shipping_country_czech_republic\">Tschechien<\/option><option value=\"shipping_country_denmark\">D\u00e4nemark<\/option><option value=\"shipping_country_djibouti\">Dschibuti<\/option><option value=\"shipping_country_dominica\">Dominica<\/option><option value=\"shipping_country_dominican_republic\">Dominikanische Republik<\/option><option value=\"shipping_country_east_timor\">Osttimor<\/option><option value=\"shipping_country_ecuador\">Ecuador<\/option><option value=\"shipping_country_egypt\">\u00c4gypten<\/option><option value=\"shipping_country_el_salvador\">El Salvador<\/option><option value=\"Eshipping_country_equatorial_guinea\">\u00c4quatorialguinea<\/option><option value=\"shipping_country_eritrea\">Eritrea<\/option><option value=\"shipping_country_estonia\">Estland<\/option><option value=\"shipping_country_ethiopia\">\u00c4thiopien<\/option><option value=\"shipping_country_f.y.r.o.m.__macedonia_\">Nordmazedonien<\/option><option value=\"shipping_country_falkland_islands\">Falklandinseln<\/option><option value=\"shipping_country_faroe_islands\">F\u00e4r\u00f6er<\/option><option value=\"shipping_country_fiji\">Fidschi<\/option><option value=\"shipping_country_finland\">Finnland<\/option><option value=\"shipping_country_france\">Frankreich<\/option><option value=\"shipping_country_french_guiana\">Franz\u00f6sisch-Guayana<\/option><option value=\"shipping_country_french_polynesia\">Franz\u00f6sisch-Polynesien<\/option><option value=\"shipping_country_french_southern_territories\">Franz\u00f6sische S\u00fcd- und Antarktisgebiete<\/option><option value=\"shipping_country_gabon\">Gabun<\/option><option value=\"shipping_country_gambia\">Gambia<\/option><option value=\"shipping_country_georgia\">Georgien<\/option><option value=\"shipping_country_germany\">Deutschland<\/option><option value=\"shipping_country_ghana\">Ghana<\/option><option value=\"shipping_country_gibraltar\">Gibraltar<\/option><option value=\"shipping_country_greece\">Griechenland<\/option><option value=\"shipping_country_greenland\">Gr\u00f6nland<\/option><option value=\"shipping_country_grenada\">Grenada<\/option><option value=\"shipping_country_guadeloupe\">Guadeloupe<\/option><option value=\"shipping_country_guam\">Guam<\/option><option value=\"shipping_country_guatemala\">Guatemala<\/option><option value=\"shipping_country_guernsey\">Guernsey<\/option><option value=\"shipping_country_guinea\">Guinea<\/option><option value=\"shipping_country_guinea-bissau\">Guinea-Bissau<\/option><option value=\"shipping_country_guyana\">Guyana<\/option><option value=\"shipping_country_haiti\">Haiti<\/option><option value=\"shipping_country_heard_and_mcdonald_islands\">Heard und McDonaldinseln<\/option><option value=\"shipping_country_honduras\">Honduras<\/option><option value=\"shipping_country_hong_kong\">Hongkong<\/option><option value=\"shipping_country_hungary\">Ungarn<\/option><option value=\"shipping_country_iceland\">Island<\/option><option value=\"shipping_country_india\">Indien<\/option><option value=\"shipping_country_indonesia\">Indonesien<\/option><option value=\"shipping_country_iran\">Iran<\/option><option value=\"shipping_country_iraq\">Irak<\/option><option value=\"shipping_country_ireland__republic_of_\">Irland<\/option><option value=\"shipping_country_isle_of_man\">Isle of Man<\/option><option value=\"shipping_country_israel\">Israel<\/option><option value=\"shipping_country_italy\">Italien<\/option><option value=\"shipping_country_jamaica\">Jamaika<\/option><option value=\"shipping_country_japan\">Japan<\/option><option value=\"shipping_country_jersey\">Jersey<\/option><option value=\"shipping_country_jordan\">Jordanien<\/option><option value=\"shipping_country_kazakhstan\">Kasachstan<\/option><option value=\"shipping_country_kenya\">Kenia<\/option><option value=\"shipping_country_kiribati\">Kiribati<\/option><option value=\"shipping_country_korea__north_\">Nordkorea<\/option><option value=\"shipping_country_korea__south_\">S\u00fcdkorea<\/option><option value=\"shipping_country_kuwait\">Kuwait<\/option><option value=\"shipping_country_kyrgyzstan\">Kirgisistan<\/option><option value=\"shipping_country_laos\">Laos<\/option><option value=\"shipping_country_latvia\">Lettland<\/option><option value=\"shipping_country_lebanon\">Libanon<\/option><option value=\"shipping_country_lesotho\">Lesotho<\/option><option value=\"shipping_country_liberia\">Liberia<\/option><option value=\"shipping_country_libya\">Libyen<\/option><option value=\"shipping_country_liechtenstein\">Liechtenstein<\/option><option value=\"shipping_country_lithuania\">Litauen<\/option><option value=\"shipping_country_luxembourg\">Luxemburg<\/option><option value=\"shipping_country_macau\">Macau<\/option><option value=\"shipping_country_madagascar\">Madagaskar<\/option><option value=\"shipping_country_malawi\">Malawi<\/option><option value=\"shipping_country_malaysia\">Malaysia<\/option><option value=\"shipping_country_maldives\">Malediven<\/option><option value=\"shipping_country_mali\">Mali<\/option><option value=\"shipping_country_malta\">Malta<\/option><option value=\"shipping_country_marshall_islands\">Marshallinseln<\/option><option value=\"shipping_country_martinique\">Martinique<\/option><option value=\"shipping_country_mauritania\">Mauretanien<\/option><option value=\"shipping_country_mauritius\">Mauritius<\/option><option value=\"shipping_country_mayotte\">Mayotte<\/option><option value=\"shipping_country_mexico\">Mexiko<\/option><option value=\"shipping_country_micronesia\">Mikronesien<\/option><option value=\"shipping_country_moldova\">Moldau<\/option><option value=\"shipping_country_monaco\">Monaco<\/option><option value=\"shipping_country_mongolia\">Mongolei<\/option><option value=\"shipping_country_montenegro\">Montenegro<\/option><option value=\"shipping_country_montserrat\">Montserrat<\/option><option value=\"shipping_country_morocco\">Marokko<\/option><option value=\"shipping_country_mozambique\">Mosambik<\/option><option value=\"shipping_country_myanmar\">Myanmar<\/option><option value=\"shipping_country_namibia\">Namibia<\/option><option value=\"shipping_country_nauru\">Nauru<\/option><option value=\"shipping_country_nepal\">Nepal<\/option><option value=\"shipping_country_netherlands\">Niederlande<\/option><option value=\"shipping_country_netherlands_antilles\">Niederl\u00e4ndische Antillen<\/option><option value=\"shipping_country_new_caledonia\">Neukaledonien<\/option><option value=\"shipping_country_new_zealand\">Neuseeland<\/option><option value=\"shipping_country_nicaragua\">Nicaragua<\/option><option value=\"shipping_country_niger\">Niger<\/option><option value=\"shipping_country_nigeria\">Nigeria<\/option><option value=\"shipping_country_niue\">Niue<\/option><option value=\"shipping_country_norfolk_island\">Norfolkinsel<\/option><option value=\"shipping_country_northern_mariana_islands\">N\u00f6rdliche Marianen<\/option><option value=\"shipping_country_norway\">Norwegen<\/option><option value=\"shipping_country_oman\">Oman<\/option><option value=\"shipping_country_pakistan\">Pakistan<\/option><option value=\"shipping_country_palau\">Palau<\/option><option value=\"shipping_country_panama\">Panama<\/option><option value=\"shipping_country_papua_new_guinea\">Papua-Neuguinea<\/option><option value=\"shipping_country_paraguay\">Paraguay<\/option><option value=\"shipping_country_peru\">Peru<\/option><option value=\"shipping_country_philippines\">Philippinen<\/option><option value=\"shipping_country_pitcairn\">Pitcairninseln<\/option><option value=\"shipping_country_poland\">Polen<\/option><option value=\"shipping_country_portugal\">Portugal<\/option><option value=\"shipping_country_puerto_rico\">Puerto Rico<\/option><option value=\"shipping_country_qatar\">Katar<\/option><option value=\"shipping_country_reunion\">R\u00e9union<\/option><option value=\"shipping_country_romania\">Rum\u00e4nien<\/option><option value=\"shipping_country_russia\">Russland<\/option><option value=\"shipping_country_rwanda\">Ruanda<\/option><option value=\"shipping_country_s._georgia_and_s._sandwich_isls.\">S\u00fcdgeorgien und die S\u00fcdlichen Sandwichinseln<\/option><option value=\"shipping_country_saint_kitts_and_nevis\">St. Kitts und Nevis<\/option><option value=\"shipping_country_saint_lucia\">St. Lucia<\/option><option value=\"shipping_country_saint_vincent___the_grenadines\">St. Vincent und die Grenadinen<\/option><option value=\"shipping_country_samoa\">Samoa<\/option><option value=\"shipping_country_san_marino\">San Marino<\/option><option value=\"shipping_country_sao_tome_and_principe\">S\u00e3o Tom\u00e9 und Pr\u00edncipe<\/option><option value=\"shipping_country_saudi_arabia\">Saudi-Arabien<\/option><option value=\"shipping_country_senegal\">Senegal<\/option><option value=\"shipping_country_serbia\">Serbien<\/option><option value=\"shipping_country_seychelles\">Seychellen<\/option><option value=\"shipping_country_sierra_leone \">Sierra Leone<\/option><option value=\"shipping_country_singapore\">Singapur<\/option><option value=\"shipping_country_sint_maarten\">Sint Maarten<\/option><option value=\"shipping_country_slovak_republic\">Slowakei<\/option><option value=\"shipping_country_slovenia\">Slowenien<\/option><option value=\"shipping_country_solomon_islands\">Salomonen<\/option><option value=\"shipping_country_somalia\">Somalia<\/option><option value=\"shipping_country_south_africa\">S\u00fcdafrika<\/option><option value=\"shipping_country_south_sudan\">S\u00fcdsudan<\/option><option value=\"shipping_country_spain\">Spanien<\/option><option value=\"shipping_country_sri_lanka\">Sri Lanka<\/option><option value=\"shipping_country_st_barthelemy\">Saint-Barth\u00e9lemy<\/option><option value=\"shipping_country_st_martin\">Saint-Martin<\/option><option value=\"shipping_country_st._helena\">St. Helena<\/option><option value=\"shipping_country_st._pierre_and_miquelon\">Saint-Pierre und Miquelon<\/option><option value=\"shipping_country_sudan\">Sudan<\/option><option value=\"shipping_country_suriname\">Suriname<\/option><option value=\"shipping_country_svalbard___jan_mayen_islands\">Svalbard und Jan Mayen<\/option><option value=\"shipping_country_swaziland\">Eswatini<\/option><option value=\"shipping_country_sweden\">Schweden<\/option><option value=\"shipping_country_switzerland\">Schweiz<\/option><option value=\"shipping_country_syria\">Syrien<\/option><option value=\"shipping_country_taiwan\">Taiwan<\/option><option value=\"shipping_country_tajikistan\">Tadschikistan<\/option><option value=\"shipping_country_tanzania\">Tansania<\/option><option value=\"shipping_country_thailand\">Thailand<\/option><option value=\"shipping_country_togo\">Togo<\/option><option value=\"shipping_country_tokelau\">Tokelau<\/option><option value=\"shipping_country_tonga\">Tonga<\/option><option value=\"shipping_country_trinidad_and_tobago\">Trinidad und Tobago<\/option><option value=\"shipping_country_tunisia\">Tunesien<\/option><option value=\"shipping_country_turkey\">T\u00fcrkei<\/option><option value=\"shipping_country_turkmenistan\">Turkmenistan<\/option><option value=\"shipping_country_turks_and_caicos_islands\">Turks- und Caicosinseln<\/option><option value=\"shipping_country_tuvalu\">Tuvalu<\/option><option value=\"shipping_country_uganda\">Uganda<\/option><option value=\"shipping_country_ukraine\">Ukraine<\/option><option value=\"shipping_country_united_arab_emirates\">Vereinigte Arabische Emirate<\/option><option value=\"shipping_country_united_kingdom\">Vereinigtes K\u00f6nigreich<\/option><option value=\"shipping_country_united_states\">Vereinigte Staaten<\/option><option value=\"shipping_country_uruguay\">Uruguay<\/option><option value=\"shipping_country_us_minor_outlying_islands\">Kleinere Inselbesitzungen der Vereinigten Staaten<\/option><option value=\"shipping_country_uzbekistan\">Usbekistan<\/option><option value=\"shipping_country_vanuatu\">Vanuatu<\/option><option value=\"shipping_country_vatican_city_state__holy_see_\">Vatikanstadt<\/option><option value=\"shipping_country_venezuela\">Venezuela<\/option><option value=\"shipping_country_vietnam\">Vietnam<\/option><option value=\"shipping_country_virgin_islands__u.s._\">Amerikanische Jungferninseln<\/option><option value=\"shipping_country_wallis_and_futuna_islands\">Wallis und Futuna<\/option><option value=\"shipping_country_western_sahara\">Westsahara<\/option><option value=\"shipping_country_yemen\">Jemen<\/option><option value=\"shipping_country_zambia\">Sambia<\/option><option value=\"shipping_country_zimbabwe\">Simbabwe<\/option><\/select><\/p>\n<p><select name=\"c_26595521\" required=\"\"><option hidden=\"\" disabled=\"disabled\" selected=\"selected\" value=\"\">Zahlungsmethode ausw\u00e4hlen<\/option><option value=\"payment_method-paypal\">PayPal<\/option><option value=\"payment_method-visa\">Visa<\/option><option value=\"payment_method-mastercard\">Mastercard<\/option><option value=\"payment_method-american_express\">American Express<\/option><option value=\"payment_method-ideal\">IDeal<\/option><option value=\"payment_method-sofortueberweisung\">Sofortueberweisung<\/option><option value=\"payment_method-mulibanco\">Mulibanco<\/option><option value=\"payment_method-alipay\">Alipay<\/option><option value=\"payment_method-przelewy24dd\">Przelewy24<\/option><option value=\"payment_method-klarna\">Klarna<\/option><\/select><\/p>\n<p><input name=\"c_40816469\" required=\"text\" type=\"text\" placeholder=\"Internetbrowser\"><\/p>\n<p><input name=\"c_40816509\" required=\"text\" type=\"text\" placeholder=\"Datum und Uhrzeit der Bestellung\"><\/p>\n<div class=\"g-recaptcha\" data-callback=\"recaptchaCallback\" data-sitekey=\"6LfwgxsUAAAAANyWIcwrO8ST4dNBX6TbUB3lBtxu\">&nbsp;<\/div>\n<p><input id=\"ticketbtn\" disabled=\"disabled\" type=\"submit\" value=\"Ticket \u00f6ffnen\"><\/p>\n<p>&nbsp;<\/p>\n<\/form>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u2190 Zur\u00fcck Anfrage zu technischen Problemen Kontakt Bitte f\u00fcllen Sie dieses Formular aus, um de Land\/Ort ausw\u00e4hlenAfghanistan\u00c5landAlbanienAlgerienAmerikanisch-SamoaAndorraAngolaAnguillaAntigua und 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